{
  "public_intents": ["greeting", "plans", "installation_cost", "new_installation", "coverage", "support_basic", "payment_methods", "business_hours"],
  "registered_customer_only": ["balance", "last_invoice", "last_payment", "account_status"],
  "human_required": ["approve_payment", "phone_change", "cancel_service", "refund", "technical_internal", "legal_claim"],
  "never_expose": ["ip", "mac", "mikrotik", "onu", "olt", "dhcp", "winbox", "router_password", "internal_notes"]
}