{ "pack": "interlink_isp_v271", "policies": [ { "query_key": "greeting", "handler_intent": "greeting", "display_name": "Saludo", "response_mode": "existing_handler", "knowledge_intent": "greeting", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "human_request", "handler_intent": "human_request", "display_name": "Atención humana", "response_mode": "existing_handler", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "complaint", "handler_intent": "complaint", "display_name": "Reclamo formal", "response_mode": "existing_handler", "knowledge_intent": "complaint", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "service_transfer", "handler_intent": "service_transfer", "display_name": "Traslado de servicio", "response_mode": "existing_handler", "knowledge_intent": "service_transfer", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "phone_change", "handler_intent": "phone_change", "display_name": "Cambio de teléfono", "response_mode": "existing_handler", "knowledge_intent": "phone_change", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_password_change", "handler_intent": "support_password_change", "display_name": "Cambio de clave WiFi", "response_mode": "existing_handler", "knowledge_intent": "support_password_change", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_visit_request", "handler_intent": "support_visit_request", "display_name": "Solicitud de técnico", "response_mode": "existing_handler", "knowledge_intent": "support_visit_request", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "outage_status", "handler_intent": "outage_status", "display_name": "Consulta de corte general", "response_mode": "existing_handler", "knowledge_intent": "outage_status", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_no_power", "handler_intent": "support_no_power", "display_name": "Equipo sin energía", "response_mode": "existing_handler", "knowledge_intent": "support_no_power", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_red_light", "handler_intent": "support_red_light", "display_name": "Luz roja / LOS / PON", "response_mode": "existing_handler", "knowledge_intent": "support_red_light", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_wifi", "handler_intent": "support_wifi", "display_name": "Problema WiFi", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_slow", "handler_intent": "support_slow", "display_name": "Lentitud o cortes", "response_mode": "existing_handler", "knowledge_intent": "support_slow", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "support_no_service", "handler_intent": "support_no_service", "display_name": "Sin servicio", "response_mode": "existing_handler", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "balance", "handler_intent": "balance", "display_name": "Saldo y facturas", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_general", "handler_intent": "payment_general", "display_name": "Pagos y comprobantes", "response_mode": "existing_handler", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "plans_costs", "handler_intent": "plans_costs", "display_name": "Planes y precios", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "new_installation", "handler_intent": "new_installation", "display_name": "Nueva instalación", "response_mode": "existing_handler", "knowledge_intent": "new_installation", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "coverage", "handler_intent": "coverage", "display_name": "Cobertura", "response_mode": "existing_handler", "knowledge_intent": "coverage", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_alias", "handler_intent": "payment_general", "display_name": "Alias de transferencia", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "El alias de transferencia es SOLUCIONES.DC. Después de transferir, enviá el comprobante por este chat.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_cash", "handler_intent": "payment_general", "display_name": "Pago en efectivo", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Podés pagar en efectivo en POLIRUBRO ALE, Calle Salta 570, Apolinario Saravia, en horario comercial.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_office", "handler_intent": "payment_general", "display_name": "Dirección de oficina", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "La oficina central de INTERLINK está en Mitre 215, Apolinario Saravia.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_methods", "handler_intent": "payment_general", "display_name": "Medios de pago", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Podés pagar por transferencia al alias SOLUCIONES.DC o en efectivo en POLIRUBRO ALE, Calle Salta 570. Enviá el comprobante de transferencia por este chat.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "receipt_process", "handler_intent": "payment_general", "display_name": "Proceso de comprobantes", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Los comprobantes enviados por WhatsApp quedan pendientes de conciliación administrativa. No hace falta enviarlos nuevamente.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "display_name": "Demora de conciliación en fin de semana", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Los pagos por transferencia deben ser conciliados por administración. Durante fines de semana la verificación puede demorar hasta 48 horas.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "cash_reactivation", "handler_intent": "payment_general", "display_name": "Rehabilitación por pago en efectivo", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Cuando el pago se realiza presencialmente en efectivo en POLIRUBRO ALE, la rehabilitación puede procesarse de forma inmediata según el estado de la cuenta.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "display_name": "Reactivación después del pago", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "Si el servicio estaba suspendido, la reactivación por transferencia se realiza después de conciliar el pago. No se debe prometer un horario hasta que la acreditación figure confirmada.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "office_hours", "handler_intent": "payment_general", "display_name": "Horario de atención", "response_mode": "knowledge_direct", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "La atención presencial se realiza en horario comercial. Para un horario exacto del día, administración debe confirmarlo.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "display_name": "Datos iniciales para instalación", "response_mode": "knowledge_direct", "knowledge_intent": "new_installation", "requires_customer": 0, "safe_reply": "Para una primera consulta de instalación alcanza con nombre completo y localidad o barrio. El domicilio exacto o la ubicación de Google Maps son opcionales para iniciar la consulta.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "coverage_areas", "handler_intent": "coverage", "display_name": "Localidades habituales de cobertura", "response_mode": "knowledge_direct", "knowledge_intent": "coverage", "requires_customer": 0, "safe_reply": "INTERLINK trabaja habitualmente en Apolinario Saravia, Luis Burela, Mollinedo, zona de Las Palmas, El Bordo y Las Flacas. La disponibilidad exacta se confirma según domicilio o ubicación.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_bands", "handler_intent": "support_wifi", "display_name": "Diferencia entre WiFi 2.4 y 5 GHz", "response_mode": "knowledge_direct", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "La red 2.4 GHz suele tener más alcance y la red 5 GHz mayor velocidad a corta distancia. La disponibilidad depende del equipo instalado y no debe asumirse sin verificarlo.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "router_location", "handler_intent": "support_wifi", "display_name": "Ubicación recomendada del router", "response_mode": "knowledge_direct", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "Ubicá el router en un lugar alto, ventilado y despejado, lejos de paredes gruesas, electrodomésticos y objetos metálicos. No lo cubras ni lo encierres.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "fiber_care", "handler_intent": "support_red_light", "display_name": "Cuidado del cable de fibra", "response_mode": "knowledge_direct", "knowledge_intent": "support_red_light", "requires_customer": 0, "safe_reply": "No dobles, cortes ni desconectes el cable fino de fibra. Si aparece una luz LOS roja, reiniciá el equipo una sola vez y, si continúa, corresponde revisión técnica.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "power_recovery", "handler_intent": "support_no_service", "display_name": "Recuperación después de corte eléctrico", "response_mode": "knowledge_direct", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "Después de volver la energía, esperá de 3 a 5 minutos para que el equipo de internet inicie. Si sigue sin servicio, indicá qué luces ves o si el problema afecta a todos los dispositivos.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "equipment_ventilation", "handler_intent": "support_wifi", "display_name": "Ventilación del equipo", "response_mode": "knowledge_direct", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "El router y la ONU o fuente deben quedar ventilados, sin cubrirlos y lejos del sol directo o humedad. Si huelen a quemado o no encienden, desenchufalos y solicitá revisión.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "plan_change_request", "handler_intent": "human_request", "display_name": "Cambio de plan", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El cambio de plan requiere revisar el servicio y los planes disponibles. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "plan_downgrade_request", "handler_intent": "human_request", "display_name": "Baja de velocidad", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La reducción de plan requiere revisión administrativa. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "installation_status", "handler_intent": "human_request", "display_name": "Estado de instalación", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Para informar una fecha real de instalación hay que revisar la agenda y el ticket. Derivé la consulta a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "service_cancellation", "handler_intent": "human_request", "display_name": "Baja del servicio", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La baja del servicio requiere validación del titular y revisión administrativa. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "temporary_suspension", "handler_intent": "human_request", "display_name": "Suspensión temporal", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La suspensión temporal requiere revisión administrativa. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "ownership_change", "handler_intent": "human_request", "display_name": "Cambio de titular", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El cambio de titular requiere validación de identidad y documentación. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "email_change", "handler_intent": "human_request", "display_name": "Cambio de email", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El cambio de email requiere validar la cuenta. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "dni_change", "handler_intent": "human_request", "display_name": "Corrección de DNI/CUIT", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La corrección de DNI o CUIT requiere revisión administrativa. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "billing_data_change", "handler_intent": "human_request", "display_name": "Cambio de datos de factura", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La modificación de datos fiscales o de facturación requiere revisión administrativa. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "invoice_copy", "handler_intent": "human_request", "display_name": "Copia o descarga de factura", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Para entregar una copia o enlace de factura hay que validar la cuenta y la factura correspondiente. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "tax_invoice", "handler_intent": "human_request", "display_name": "Factura fiscal", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La emisión o corrección de una factura fiscal requiere revisión administrativa. Derivé la consulta a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_refund", "handler_intent": "human_request", "display_name": "Reintegro de pago", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Los reintegros deben ser revisados por administración. Derivé la solicitud a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "duplicate_payment", "handler_intent": "human_request", "display_name": "Pago duplicado", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Un pago duplicado debe ser verificado contra los movimientos y comprobantes. Derivé la consulta a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "partial_payment", "handler_intent": "human_request", "display_name": "Pago parcial", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La imputación de pagos parciales requiere revisión administrativa. Derivé la consulta a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "automatic_debit", "handler_intent": "human_request", "display_name": "Débito automático", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La adhesión o baja de débito automático requiere revisión de la cuenta y del medio de pago. Derivé la consulta a atención humana.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "display_name": "Pago con Mercado Pago o tarjeta", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Las opciones de pago con tarjeta o Mercado Pago dependen de la configuración vigente. Derivé la consulta a atención humana para no informar una opción inexistente.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_name_change", "handler_intent": "human_request", "display_name": "Cambio de nombre WiFi", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El cambio de nombre de la red WiFi requiere revisar el equipo instalado. Derivé la solicitud a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "public_ip", "handler_intent": "human_request", "display_name": "IP pública", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La disponibilidad de IP pública o fija debe revisarse según el servicio y la red. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "port_forwarding", "handler_intent": "human_request", "display_name": "Apertura de puertos", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La apertura de puertos depende de la red, CGNAT y el equipo. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "camera_remote_access", "handler_intent": "human_request", "display_name": "Acceso remoto a cámaras", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El acceso remoto a cámaras requiere revisar red, puertos, CGNAT y equipo. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "vpn_issue", "handler_intent": "human_request", "display_name": "Problema con VPN", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Los problemas de VPN requieren revisión técnica del servicio y la aplicación. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "gaming_nat", "handler_intent": "human_request", "display_name": "NAT y juegos", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La NAT, latencia y apertura de puertos para juegos requieren revisión técnica. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "display_name": "Repetidor o mesh", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La recomendación de repetidor o sistema mesh depende del tamaño del inmueble y del equipo actual. Derivé la consulta a soporte/comercial.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "equipment_replacement", "handler_intent": "human_request", "display_name": "Cambio de equipo", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El cambio de router, ONU, fuente o antena requiere diagnóstico y autorización. Derivé la solicitud a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "blocked_device", "handler_intent": "human_request", "display_name": "Bloqueo de dispositivo", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "El bloqueo o desbloqueo de dispositivos requiere revisar el router y validar la cuenta. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "parental_control", "handler_intent": "human_request", "display_name": "Control parental", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "La configuración de control parental depende del equipo instalado. Derivé la consulta a soporte.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "data_privacy", "handler_intent": "human_request", "display_name": "Privacidad y datos personales", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Las consultas sobre datos personales o privacidad requieren atención administrativa. Derivé la consulta a una persona.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "contract_terms", "handler_intent": "human_request", "display_name": "Contrato y condiciones", "response_mode": "handoff", "knowledge_intent": "human_request", "requires_customer": 0, "safe_reply": "Las condiciones contractuales o comerciales deben ser confirmadas por administración. Derivé la consulta a una persona.", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "display_name": "Precios de planes", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "display_name": "Costo de instalación", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "display_name": "Recomendación de plan", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "display_name": "Promociones", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "business_plan", "handler_intent": "plans_costs", "display_name": "Plan para negocio", "response_mode": "existing_handler", "knowledge_intent": "plans_costs", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "display_name": "Solicitud de nueva instalación", "response_mode": "existing_handler", "knowledge_intent": "new_installation", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "additional_service", "handler_intent": "new_installation", "display_name": "Servicio adicional", "response_mode": "existing_handler", "knowledge_intent": "new_installation", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "coverage_check", "handler_intent": "coverage", "display_name": "Consulta de cobertura", "response_mode": "existing_handler", "knowledge_intent": "coverage", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "coverage_exact", "handler_intent": "coverage", "display_name": "Cobertura exacta", "response_mode": "existing_handler", "knowledge_intent": "coverage", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "balance_due", "handler_intent": "balance", "display_name": "Saldo pendiente", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "invoice_due_date", "handler_intent": "balance", "display_name": "Vencimiento de factura", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "suspension_date", "handler_intent": "balance", "display_name": "Fecha de suspensión", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "last_payment", "handler_intent": "balance", "display_name": "Último pago", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "invoice_status", "handler_intent": "balance", "display_name": "Estado de factura", "response_mode": "existing_handler", "knowledge_intent": "balance", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "send_receipt", "handler_intent": "payment_general", "display_name": "Enviar comprobante", "response_mode": "existing_handler", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "receipt_status", "handler_intent": "payment_general", "display_name": "Estado de comprobante", "response_mode": "existing_handler", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "display_name": "Pago no reflejado", "response_mode": "existing_handler", "knowledge_intent": "payment_general", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "general_outage", "handler_intent": "outage_status", "display_name": "Corte general", "response_mode": "existing_handler", "knowledge_intent": "outage_status", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "outage_eta", "handler_intent": "outage_status", "display_name": "Horario de normalización", "response_mode": "existing_handler", "knowledge_intent": "outage_status", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "display_name": "Sin internet en todos los equipos", "response_mode": "existing_handler", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "display_name": "Sin servicio después de reinicio", "response_mode": "existing_handler", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "antenna_no_service", "handler_intent": "support_no_service", "display_name": "Antena sin servicio", "response_mode": "existing_handler", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "fiber_no_service", "handler_intent": "support_no_service", "display_name": "Fibra sin servicio", "response_mode": "existing_handler", "knowledge_intent": "support_no_service", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "display_name": "Lentitud general", "response_mode": "existing_handler", "knowledge_intent": "support_slow", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "display_name": "Microcortes", "response_mode": "existing_handler", "knowledge_intent": "support_slow", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "high_latency", "handler_intent": "support_slow", "display_name": "Latencia alta", "response_mode": "existing_handler", "knowledge_intent": "support_slow", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "display_name": "Buffering", "response_mode": "existing_handler", "knowledge_intent": "support_slow", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "display_name": "Red WiFi no aparece", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "display_name": "Problema en un dispositivo", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "display_name": "WiFi se desconecta", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "display_name": "Problema 2.4 GHz", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "display_name": "Problema 5 GHz", "response_mode": "existing_handler", "knowledge_intent": "support_wifi", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "red_los", "handler_intent": "support_red_light", "display_name": "LOS roja", "response_mode": "existing_handler", "knowledge_intent": "support_red_light", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "pon_off", "handler_intent": "support_red_light", "display_name": "PON apagada", "response_mode": "existing_handler", "knowledge_intent": "support_red_light", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "display_name": "Daño de fibra", "response_mode": "existing_handler", "knowledge_intent": "support_red_light", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "display_name": "Router sin luces", "response_mode": "existing_handler", "knowledge_intent": "support_no_power", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "onu_no_power", "handler_intent": "support_no_power", "display_name": "ONU sin luces", "response_mode": "existing_handler", "knowledge_intent": "support_no_power", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "power_supply_issue", "handler_intent": "support_no_power", "display_name": "Fuente o transformador", "response_mode": "existing_handler", "knowledge_intent": "support_no_power", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "password_change", "handler_intent": "support_password_change", "display_name": "Cambio de clave WiFi", "response_mode": "existing_handler", "knowledge_intent": "support_password_change", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "display_name": "Seguridad de WiFi", "response_mode": "existing_handler", "knowledge_intent": "support_password_change", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "display_name": "Pedido de técnico", "response_mode": "existing_handler", "knowledge_intent": "support_visit_request", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "equipment_overheating", "handler_intent": "support_visit_request", "display_name": "Equipo recalentado", "response_mode": "existing_handler", "knowledge_intent": "support_visit_request", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "display_name": "Equipo dañado", "response_mode": "existing_handler", "knowledge_intent": "support_visit_request", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "display_name": "Traslado de conexión", "response_mode": "existing_handler", "knowledge_intent": "service_transfer", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "formal_complaint", "handler_intent": "complaint", "display_name": "Reclamo formal", "response_mode": "existing_handler", "knowledge_intent": "complaint", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." }, { "query_key": "change_phone", "handler_intent": "phone_change", "display_name": "Cambio de número", "response_mode": "existing_handler", "knowledge_intent": "phone_change", "requires_customer": 0, "safe_reply": "", "forbidden_claims": "No inventar cortes, pagos, horarios, visitas, tickets, cobertura exacta ni estados de cuenta." } ], "examples": [ { "query_key": "greeting", "handler_intent": "greeting", "example_text": "hola", "normalized_text": "hola", "example_hash": "92565c476f98336acd03077d504142c36772e8e1be84fce4a38d6ccdbd0c9d0d", "priority": 80 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "buen dia", "normalized_text": "buen dia", "example_hash": "3800f5d33eebbc19bd4e845046f379201e4ffc21714d4611dcfbea4a7dc8761c", "priority": 80 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "buenos dias", "normalized_text": "buenos dias", "example_hash": "673c001a366eb8e8b60f272c24066d5fa0c0952f9bc0a55ab78502faab87dfae", "priority": 60 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "buenas tardes", "normalized_text": "buenas tardes", "example_hash": "5a8cf432479fecccb02ba0fef8410d9317b361eb84892873f8d7a25011e24026", "priority": 60 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "buenas noches", "normalized_text": "buenas noches", "example_hash": "8de1ebd117f8c6f7281d46fbe33d1c7fe3f6aaf9b1bc1eb0754a3b6ea51d0ae6", "priority": 60 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "hola como estan", "normalized_text": "hola como estan", "example_hash": "a1c3910daeba2293f9e9afcf7f78cdc8668b9e5239ad50f2dcb69c275d33f879", "priority": 60 }, { "query_key": "greeting", "handler_intent": "greeting", "example_text": "que tal", "normalized_text": "que tal", "example_hash": "53c641836cf1629052bf065023c5332e772798968289c971fe034ddb9285fb76", "priority": 60 }, { "query_key": "human_request", "handler_intent": "human_request", "example_text": "quiero hablar con una persona", "normalized_text": "quiero hablar con una persona", "example_hash": "21e782f459ce708830c24e2f663b4705f8766cc9d7c871dd45f871044adabb3e", "priority": 80 }, { "query_key": "human_request", "handler_intent": "human_request", "example_text": "pasame con un operador", "normalized_text": "pasame con un operador", "example_hash": "7daa70a10c73043c540165b4eca5e98ff3eec13b29d76ccee28480ed21885943", "priority": 80 }, { "query_key": "human_request", "handler_intent": "human_request", "example_text": "necesito atencion humana", "normalized_text": "necesito atencion humana", "example_hash": "d5990b7dee62b22be5f931c5ad2a7951e134600bb053791e1efdb37b60b67351", "priority": 60 }, { "query_key": "human_request", "handler_intent": "human_request", "example_text": "que me atienda administracion", "normalized_text": "que me atienda administracion", "example_hash": "19b76d119e9e288b912066bebf4373cfc3c5f1b3ff05f78d1842287216957ca2", "priority": 60 }, { "query_key": "human_request", "handler_intent": "human_request", "example_text": "quiero un asesor", "normalized_text": "quiero un asesor", "example_hash": "03ea86fd50aee0327172b3ebb45e54b79ba2892c6fe6df02f5d0975cb0e63344", "priority": 60 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "pasame el alias", "normalized_text": "pasame el alias", "example_hash": "a27c5bdca93f6ea0a5258f6d4523a780aacec93098e122b8358d465f4a3798c3", "priority": 80 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "cual es el alias", "normalized_text": "cual es el alias", "example_hash": "4064a37cebb8072225dece1dc3694bbe9c2b49fc81cf6e1ae334374ab0d11215", "priority": 80 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "alias para transferir", "normalized_text": "alias para transferir", "example_hash": "6c986523edd2b6fc4b57b2aeccceede7b6c221363507c362e218f5e4e65267f2", "priority": 60 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "a que alias pago", "normalized_text": "a que alias pago", "example_hash": "229bbd33efe8856eac9dc7ea15a183c67b527d2459018bc9562404f04b872805", "priority": 60 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "necesito el alias de interlink", "normalized_text": "necesito el alias de interlink", "example_hash": "55e13cb1f7fe63bc443fbb9814c972d68af00c64d23abef7a63075b619bc5b43", "priority": 60 }, { "query_key": "payment_alias", "handler_intent": "payment_general", "example_text": "es soluciones dc el alias", "normalized_text": "es soluciones dc el alias", "example_hash": "6826744f24f6d63043186931f94397b61700dfeff2d533aae5f1dfd2afdf08c9", "priority": 60 }, { "query_key": "payment_cash", "handler_intent": "payment_general", "example_text": "donde pago en efectivo", "normalized_text": "donde pago en efectivo", "example_hash": "5638a26adcbae20f9b32a78ac1b51d9dd199eb5ea6e7eb65b672a6cc1ad90ffc", "priority": 80 }, { "query_key": "payment_cash", "handler_intent": "payment_general", "example_text": "quiero pagar en efectivo", "normalized_text": "quiero pagar en efectivo", "example_hash": "72da8da2dd05c8a02376a1c9784a72ed6741ebca3945e1567d47cc9084a14fe1", "priority": 80 }, { "query_key": "payment_cash", "handler_intent": "payment_general", "example_text": "hay punto de pago", "normalized_text": "hay punto de pago", "example_hash": "82c291c234cfb8b2e1250eb52b637b0c29f3de4ebe2617fc2c6db4d8b2218cdf", "priority": 60 }, { "query_key": "payment_cash", "handler_intent": "payment_general", "example_text": "direccion para pagar cash", "normalized_text": "direccion para pagar cash", "example_hash": "3a5c2ad821f2c2e6d8411289df18641de1fdca4b6e8c031887b80ea5d6702250", "priority": 60 }, { "query_key": "payment_cash", "handler_intent": "payment_general", "example_text": "puedo abonar en polirubro", "normalized_text": "puedo abonar en polirubro", "example_hash": "f6ef30ebbba6f4fa9d2680f43db0e4fb8d1e661fe8e2a07aaa21b4266c8e7490", "priority": 60 }, { "query_key": "payment_office", "handler_intent": "payment_general", "example_text": "donde queda la oficina", "normalized_text": "donde queda la oficina", "example_hash": "042708fd93b21d199a1958371f93e7768ae6ca04413f5c07328d5ef0c7c6e911", "priority": 80 }, { "query_key": "payment_office", "handler_intent": "payment_general", "example_text": "direccion de interlink", "normalized_text": "direccion de interlink", "example_hash": "19ce1fc336c3c07230a8a174325da5c6ed79d0a3e383d197328a8222036bad0a", "priority": 80 }, { "query_key": "payment_office", "handler_intent": "payment_general", "example_text": "ubicacion de la central", "normalized_text": "ubicacion de la central", "example_hash": "8be943adc1ae311564f63d3de08c7a7ede3e81c569a6d8091bbec1043ef24eff", "priority": 60 }, { "query_key": "payment_office", "handler_intent": "payment_general", "example_text": "calle de la oficina", "normalized_text": "calle de la oficina", "example_hash": "b0a06953e1a8f45387fd6c654d4942a548b3d249fc7aa242578891b17166ef5e", "priority": 60 }, { "query_key": "payment_office", "handler_intent": "payment_general", "example_text": "donde atienden", "normalized_text": "donde atienden", "example_hash": "a610db9f824f4410fc91e19fa8df53c7f70a0e848ceb454e8d67ec7f69e65613", "priority": 60 }, { "query_key": "payment_methods", "handler_intent": "payment_general", "example_text": "que medios de pago tienen", "normalized_text": "que medios de pago tienen", "example_hash": "4ae5e28a2ce090073d4dae6dbf8e8f44cbd6092dd9f626cd7c224052c79f03df", "priority": 80 }, { "query_key": "payment_methods", "handler_intent": "payment_general", "example_text": "como puedo pagar", "normalized_text": "como puedo pagar", "example_hash": "5f0e26bea56506d0dac66b72f3cd5d0190128dd9bee918f03fc0bddbbcf658da", "priority": 80 }, { "query_key": "payment_methods", "handler_intent": "payment_general", "example_text": "formas de pago", "normalized_text": "formas de pago", "example_hash": "5f16d9a9488abe3e837595eafa7d9a5876010caf6e1e60f095b08a511347446a", "priority": 60 }, { "query_key": "payment_methods", "handler_intent": "payment_general", "example_text": "aceptan transferencia", "normalized_text": "aceptan transferencia", "example_hash": "032f41b73db4598529873f4e788ba3c24368b5aa70e65ddbaeb166f5c03c5d90", "priority": 60 }, { "query_key": "payment_methods", "handler_intent": "payment_general", "example_text": "donde se abona el servicio", "normalized_text": "donde se abona el servicio", "example_hash": "14917d585761ba90c3814df86af79cfa7ae6433e5cf5839d9a0450b546461f4f", "priority": 60 }, { "query_key": "receipt_process", "handler_intent": "payment_general", "example_text": "que hacen con el comprobante", "normalized_text": "que hacen con el comprobante", "example_hash": "154ec0151c29f2b53ff88c2bb57d8633cf2c3b61166415a0b771d006c324d550", "priority": 80 }, { "query_key": "receipt_process", "handler_intent": "payment_general", "example_text": "cuando se confirma la transferencia", "normalized_text": "cuando se confirma la transferencia", "example_hash": "b0690060adecade0ccb04a5af8e484194a32bd9259ac30005e0125f8ead4b57a", "priority": 80 }, { "query_key": "receipt_process", "handler_intent": "payment_general", "example_text": "como concilian el pago", "normalized_text": "como concilian el pago", "example_hash": "6f09bc3b2b64f97a9eba0cc12aa69d2f5befbbac10b027027f98e8ac6b72d1d6", "priority": 60 }, { "query_key": "receipt_process", "handler_intent": "payment_general", "example_text": "debo mandar otra vez el comprobante", "normalized_text": "debo mandar otra vez el comprobante", "example_hash": "161c597ad0a0c5f2130b93ac5b2da5c42ac76d43dd44409d85d101be81bb9dac", "priority": 60 }, { "query_key": "receipt_process", "handler_intent": "payment_general", "example_text": "el comprobante queda registrado", "normalized_text": "el comprobante queda registrado", "example_hash": "6327d628713c69226878a8fe5cc583834944eb4fe17ec168f692a381695b221d", "priority": 60 }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "example_text": "pague el sabado cuando se acredita", "normalized_text": "pague el sabado cuando se acredita", "example_hash": "fcb877dc3db26cc93d19fab8c30fec4e886177a8e7c9994f28edc74c703e7656", "priority": 80 }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "example_text": "los domingos revisan pagos", "normalized_text": "los domingos revisan pagos", "example_hash": "0b5887130b196a31426b0928019512dd36084a5ee35096f978297f369ffe0841", "priority": 80 }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "example_text": "demora de pago fin de semana", "normalized_text": "demora de pago fin de semana", "example_hash": "ac78e672a5e233f18e726609b682975fe1c8b60ee7b86f2f614a9e0dfb0b8d22", "priority": 60 }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "example_text": "transferi el feriado", "normalized_text": "transferi el feriado", "example_hash": "f32dc29e75734c7d43bdc455cc8aae7dc9d2e9f867a44eecf47855b3e895dc5c", "priority": 60 }, { "query_key": "weekend_reconciliation", "handler_intent": "payment_general", "example_text": "cuanto tarda la conciliacion", "normalized_text": "cuanto tarda la conciliacion", "example_hash": "8a6a0e52c2d8b7904d6635c21c7c766a4cc71eb5e9827a261747e01128d2a242", "priority": 60 }, { "query_key": "cash_reactivation", "handler_intent": "payment_general", "example_text": "si pago en efectivo me habilitan", "normalized_text": "si pago en efectivo me habilitan", "example_hash": "3a9b075db7d8c88e3c73e4eb1c85fee5f46673eea7d7197f5939bc67b32c5ad9", "priority": 80 }, { "query_key": "cash_reactivation", "handler_intent": "payment_general", "example_text": "pago en polirubro y vuelve enseguida", "normalized_text": "pago en polirubro y vuelve enseguida", "example_hash": "f0784a6672f47c173dc7fc080661b7d81f052311a7f1576256ed2954e6302586", "priority": 80 }, { "query_key": "cash_reactivation", "handler_intent": "payment_general", "example_text": "reactivacion por efectivo", "normalized_text": "reactivacion por efectivo", "example_hash": "a116eb1af0f5447141917b63f8248b1c5b347e8ca8c6ca2e3b9bc0f80e40ec4e", "priority": 60 }, { "query_key": "cash_reactivation", "handler_intent": "payment_general", "example_text": "me habilitan al pagar presencial", "normalized_text": "me habilitan al pagar presencial", "example_hash": "459d0f1fb821c7b78f39bcc288a06e3bb307bbe3f74148e00e428f87d4542d46", "priority": 60 }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "example_text": "cuando vuelve despues de pagar", "normalized_text": "cuando vuelve despues de pagar", "example_hash": "0893f9f4c4a0de5e1a6684b740a01f57a7d81839c83603846c76ccf11d77ce18", "priority": 80 }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "example_text": "pague y sigo suspendido", "normalized_text": "pague y sigo suspendido", "example_hash": "59b4c29cfef8d1eec3edc3c964f55f5c06cfa9f1cf60385225b7e69a9d079924", "priority": 80 }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "example_text": "cuanto tarda la habilitacion", "normalized_text": "cuanto tarda la habilitacion", "example_hash": "58c61d40bca2afd51e3180f36b0ec59f450dcd13c4adbe21991fa6df895617e7", "priority": 60 }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "example_text": "reactivacion luego de transferencia", "normalized_text": "reactivacion luego de transferencia", "example_hash": "0e368e3fce04a82844b6d47a353dc2c957b9bb5dfee5c52b326c4f61f03b54a7", "priority": 60 }, { "query_key": "reconnection_after_payment", "handler_intent": "payment_general", "example_text": "ya pague cuando me conectan", "normalized_text": "ya pague cuando me conectan", "example_hash": "fd0871a0c1089d3b55eda244b9c41eb003f67717537e3e2162467dec2cd0405e", "priority": 60 }, { "query_key": "office_hours", "handler_intent": "payment_general", "example_text": "que horario atienden", "normalized_text": "que horario atienden", "example_hash": "e575ea3bf145ec34aac2769bef347ecd32ba1f95bd4c86c7475364a9cce2d02b", "priority": 80 }, { "query_key": "office_hours", "handler_intent": "payment_general", "example_text": "horario de la oficina", "normalized_text": "horario de la oficina", "example_hash": "7ac40b1bc9f9675b5e00c94166c17ba9a01ee20bbca79062e834910ba5918737", "priority": 80 }, { "query_key": "office_hours", "handler_intent": "payment_general", "example_text": "hasta que hora estan", "normalized_text": "hasta que hora estan", "example_hash": "7b406b0e412be7566dce634b3a9d9b70193153cc3cf5198ffabcf99a81bc15cf", "priority": 60 }, { "query_key": "office_hours", "handler_intent": "payment_general", "example_text": "abren hoy", "normalized_text": "abren hoy", "example_hash": "a8b4755a067afe7e3572e7e3e7438e75f36537a69719b60aff248624ce12b47b", "priority": 60 }, { "query_key": "office_hours", "handler_intent": "payment_general", "example_text": "horario de polirubro", "normalized_text": "horario de polirubro", "example_hash": "c1a68fdcd81b6fc4ac5fa010f4c1007e9c93395399a74e82b9ee215885d9fc4c", "priority": 60 }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "example_text": "que datos necesitan para instalar", "normalized_text": "que datos necesitan para instalar", "example_hash": "1173f533008b24abe6bdefdac26cd25ed72f0339cdce262fa239d442f3f53e0b", "priority": 80 }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "example_text": "que tengo que enviar para contratar", "normalized_text": "que tengo que enviar para contratar", "example_hash": "411439339c6d85b677693b62ca20d1657c94ef702d550d50a8b020893cc9f60b", "priority": 80 }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "example_text": "necesitan ubicacion", "normalized_text": "necesitan ubicacion", "example_hash": "f7e3079221df6c94d397cb40a36c6bf1eaa3538c598740a95654a6cac5fd4099", "priority": 60 }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "example_text": "requisitos para poner internet", "normalized_text": "requisitos para poner internet", "example_hash": "735c863e66e4ff7a3e968a4e0d1f2935b99b4815436fa9d94d07c5acea23208c", "priority": 60 }, { "query_key": "installation_requirements", "handler_intent": "new_installation", "example_text": "que piden para el alta", "normalized_text": "que piden para el alta", "example_hash": "5322db83a85f3b8fc08a7b1a1c303795798f6de7c4f7ae47ca15a2c357bf0727", "priority": 60 }, { "query_key": "coverage_areas", "handler_intent": "coverage", "example_text": "en que localidades trabajan", "normalized_text": "en que localidades trabajan", "example_hash": "25f971467786248e108679c062484cdeeedca4121492b23d9bf1763f23bc75df", "priority": 80 }, { "query_key": "coverage_areas", "handler_intent": "coverage", "example_text": "que zonas cubren", "normalized_text": "que zonas cubren", "example_hash": "13c704cc8744115208932ff893a4e1a5698ceadd2c662b4f3cdf28fdbb38ca18", "priority": 80 }, { "query_key": "coverage_areas", "handler_intent": "coverage", "example_text": "donde tienen servicio", "normalized_text": "donde tienen servicio", "example_hash": "ecaeb0d8783815e22a56e1b6aec31cd8c624ef8b0bbf7e2f098664c5818ed05a", "priority": 60 }, { "query_key": "coverage_areas", "handler_intent": "coverage", "example_text": "lista de localidades con cobertura", "normalized_text": "lista de localidades con cobertura", "example_hash": "18dd5aa931b628318bd7a70a0340b9be10ded7b5a21b196e4f9016c2776826d2", "priority": 60 }, { "query_key": "wifi_bands", "handler_intent": "support_wifi", "example_text": "cual es la diferencia entre 2.4 y 5g", "normalized_text": "cual es la diferencia entre 2 4 y 5g", "example_hash": "13283a432c804864165340b099a7949e98784ff358d1c60f588ce4e1e7b63d42", "priority": 80 }, { "query_key": "wifi_bands", "handler_intent": "support_wifi", "example_text": "que red conviene 2.4 o 5", "normalized_text": "que red conviene 2 4 o 5", "example_hash": "6369d62a4cc8f7dd76e87530dd10ef91f81ffdcdb9f14a06d9b5d7e8b24e3c9c", "priority": 80 }, { "query_key": "wifi_bands", "handler_intent": "support_wifi", "example_text": "para que sirve el wifi 5g", "normalized_text": "para que sirve el wifi 5g", "example_hash": "c6e02cf15cb6e0c32e95f575686f771925c4c63a1f9d3151f6b2a02a63c1ffe9", "priority": 60 }, { "query_key": "wifi_bands", "handler_intent": "support_wifi", "example_text": "alcance de 2.4 ghz", "normalized_text": "alcance de 2 4 ghz", "example_hash": "6871c4189f5a7ad02952b17faca3f5852de0b9779f97b774f5c89047071f59ee", "priority": 60 }, { "query_key": "router_location", "handler_intent": "support_wifi", "example_text": "donde conviene poner el router", "normalized_text": "donde conviene poner el router", "example_hash": "4da420efaea88ed45a886ac7275624915c927d21854fc5cea20cabb0fe04334d", "priority": 80 }, { "query_key": "router_location", "handler_intent": "support_wifi", "example_text": "mejor lugar para el wifi", "normalized_text": "mejor lugar para el wifi", "example_hash": "3b164f40be7aa3d7058c41a597e9d16b8efa6625fcf2af169db657317dab2272", "priority": 80 }, { "query_key": "router_location", "handler_intent": "support_wifi", "example_text": "puedo guardar el router en un mueble", "normalized_text": "puedo guardar el router en un mueble", "example_hash": "b93cc084c830a228a26f877aa64e6aae0996f2ce060803c47d030862e6f512ce", "priority": 60 }, { "query_key": "router_location", "handler_intent": "support_wifi", "example_text": "como mejorar cobertura dentro de casa", "normalized_text": "como mejorar cobertura dentro de casa", "example_hash": "a2d6330fc7d0c787a42c5a12a76d6fb9e9c844026b31a27b589b6c578b740bab", "priority": 60 }, { "query_key": "fiber_care", "handler_intent": "support_red_light", "example_text": "puedo doblar el cable de fibra", "normalized_text": "puedo doblar el cable de fibra", "example_hash": "6a3c00922ca48c4071ec6e225973c2b4be7bacfd60f219bdcf6a8a59b9c84e6e", "priority": 80 }, { "query_key": "fiber_care", "handler_intent": "support_red_light", "example_text": "se puede desconectar la fibra", "normalized_text": "se puede desconectar la fibra", "example_hash": "dd90621d00ba7c7a34444613366ae1b25ee3868eb2d19913c8edca12b0361d5a", "priority": 80 }, { "query_key": "fiber_care", "handler_intent": "support_red_light", "example_text": "como cuidar el cable fino", "normalized_text": "como cuidar el cable fino", "example_hash": "854b387c4121f62ad2351e504e58233b7e7f9cd521407050db6740004f44a609", "priority": 60 }, { "query_key": "fiber_care", "handler_intent": "support_red_light", "example_text": "puedo mover la onu", "normalized_text": "puedo mover la onu", "example_hash": "f14427a954bc9e29002659916123c5a9ee5427f4b58ee527bb330cd835ce335d", "priority": 60 }, { "query_key": "power_recovery", "handler_intent": "support_no_service", "example_text": "volvio la luz y no hay internet", "normalized_text": "volvio la luz y no hay internet", "example_hash": "2f2275ef0aeb5fecda72f8cd3cb69f3cd7ffbde16dcb807e35fc871f2aeea012", "priority": 80 }, { "query_key": "power_recovery", "handler_intent": "support_no_service", "example_text": "despues del corte de energia no conecta", "normalized_text": "despues del corte de energia no conecta", "example_hash": "2ab45646b528069d9eeab6f6c23b51d5e5a5036d823ccd2a325bd5462620564f", "priority": 80 }, { "query_key": "power_recovery", "handler_intent": "support_no_service", "example_text": "se corto la luz y el router no vuelve", "normalized_text": "se corto la luz y el router no vuelve", "example_hash": "7b3b8f9fd3e9a695529a509d963da1a310915ec7b3f4993cb3fde3a53d0468f4", "priority": 60 }, { "query_key": "power_recovery", "handler_intent": "support_no_service", "example_text": "cuanto tarda en iniciar despues de un apagón", "normalized_text": "cuanto tarda en iniciar despues de un apagon", "example_hash": "446b59ffc03a2a15ed06b7810b096bebfea452cc02838b946ea8fa9316c5a908", "priority": 60 }, { "query_key": "equipment_ventilation", "handler_intent": "support_wifi", "example_text": "el router esta caliente", "normalized_text": "el router esta caliente", "example_hash": "cf397435af383498aba4708b1ee8549d60dba19c53a566e129bca7efed79390d", "priority": 80 }, { "query_key": "equipment_ventilation", "handler_intent": "support_wifi", "example_text": "puedo tapar la onu", "normalized_text": "puedo tapar la onu", "example_hash": "3ac12e577d58cc75f1b3f54f3212f4eac381aeb87f0b9e6337083452bb3d672a", "priority": 80 }, { "query_key": "equipment_ventilation", "handler_intent": "support_wifi", "example_text": "el equipo se recalienta", "normalized_text": "el equipo se recalienta", "example_hash": "0a59b8f7df8320eb8c41618980b6dbb5752ae2d1b28f35195f515b5a83d5e34a", "priority": 60 }, { "query_key": "equipment_ventilation", "handler_intent": "support_wifi", "example_text": "donde ventilar el modem", "normalized_text": "donde ventilar el modem", "example_hash": "6bf444561293447dd2c8390e50f59b5b009872d3e5fd574c71646e5e7fc839f6", "priority": 60 }, { "query_key": "plan_change_request", "handler_intent": "human_request", "example_text": "quiero subir de megas", "normalized_text": "quiero subir de megas", "example_hash": "9e7e711ca096d76eb71d52b83857442bf79098172c6efdc165894643aebc8f71", "priority": 80 }, { "query_key": "plan_change_request", "handler_intent": "human_request", "example_text": "quiero cambiar mi plan", "normalized_text": "quiero cambiar mi plan", "example_hash": "040cf4ac3acf3db089306cc0a96678a56cb78067b14cf9ca33575bb51eb5366d", "priority": 80 }, { "query_key": "plan_change_request", "handler_intent": "human_request", "example_text": "necesito mas velocidad", "normalized_text": "necesito mas velocidad", "example_hash": "9e4b173f0e94ad2e9ee2ee0f23e605d6dd43dd9152cbb4f9bc47900ed5daa222", "priority": 60 }, { "query_key": "plan_change_request", "handler_intent": "human_request", "example_text": "quiero pasar al gamer", "normalized_text": "quiero pasar al gamer", "example_hash": "b9df5b6857710c7bcce57901b5d0aaa0746ac5275563eeed604c73980659ab40", "priority": 60 }, { "query_key": "plan_change_request", "handler_intent": "human_request", "example_text": "cambio de plan", "normalized_text": "cambio de plan", "example_hash": "16697b2f5a23e1b3a4f7fcf3b6b7fa0e0aca39545e538c2ca689cffb2f97a3f1", "priority": 60 }, { "query_key": "plan_downgrade_request", "handler_intent": "human_request", "example_text": "quiero bajar de plan", "normalized_text": "quiero bajar de plan", "example_hash": "0e7094561b658122094e084a4723d7d284e8b460d8ecc824787cd475a1a92bf4", "priority": 80 }, { "query_key": "plan_downgrade_request", "handler_intent": "human_request", "example_text": "necesito un plan mas barato", "normalized_text": "necesito un plan mas barato", "example_hash": "f27c4875f02794e55b38bd91f85f961be09df0123c34ffcc26275ade2620ff1a", "priority": 80 }, { "query_key": "plan_downgrade_request", "handler_intent": "human_request", "example_text": "quiero menos megas", "normalized_text": "quiero menos megas", "example_hash": "b7cb3c22a671be9602e66d4fc7d42925a4ffe96e08a3e8293c9d13fb0c68d62e", "priority": 60 }, { "query_key": "plan_downgrade_request", "handler_intent": "human_request", "example_text": "cambiar a un plan menor", "normalized_text": "cambiar a un plan menor", "example_hash": "cc1c66a847adda1f927485afddfb4fed8cbef1b7720f8545cfcfccbc698c4a58", "priority": 60 }, { "query_key": "installation_status", "handler_intent": "human_request", "example_text": "cuando vienen a instalar", "normalized_text": "cuando vienen a instalar", "example_hash": "12a47e750a3ebab41647bbae3b5f4b51d83d744cde9593c49a79298460919383", "priority": 80 }, { "query_key": "installation_status", "handler_intent": "human_request", "example_text": "estado de mi instalacion", "normalized_text": "estado de mi instalacion", "example_hash": "fd2ea1aef67cc126da631a0b639d47a6d033baa6d015e92539a132cc78fc585e", "priority": 80 }, { "query_key": "installation_status", "handler_intent": "human_request", "example_text": "ya tengo fecha de instalacion", "normalized_text": "ya tengo fecha de instalacion", "example_hash": "19efed793434d33433cde4de5caff780c4c1552c7f74eea6558a6402bf93cfba", "priority": 60 }, { "query_key": "installation_status", "handler_intent": "human_request", "example_text": "cuando me colocan el servicio", "normalized_text": "cuando me colocan el servicio", "example_hash": "f82e18755947705944299f295d5120d0a1be39fd77df42c47f37fa47f959955c", "priority": 60 }, { "query_key": "installation_status", "handler_intent": "human_request", "example_text": "quiero saber si esta agendado", "normalized_text": "quiero saber si esta agendado", "example_hash": "28cdbcc8c14bdce2acc828e00185874eba97709e1dfe947790a0dcef1966e7b6", "priority": 60 }, { "query_key": "service_cancellation", "handler_intent": "human_request", "example_text": "quiero dar de baja", "normalized_text": "quiero dar de baja", "example_hash": "23a8e0440d71f9770eb4896f6905cc79098b4df2a0c3d84eda572f62e772dadc", "priority": 80 }, { "query_key": "service_cancellation", "handler_intent": "human_request", "example_text": "quiero cancelar el servicio", "normalized_text": "quiero cancelar el servicio", "example_hash": "c8b544c55cc2fb48405ee5d5d8644bbd5e2566d5d89f75591fc6a7cf298a0c92", "priority": 80 }, { "query_key": "service_cancellation", "handler_intent": "human_request", "example_text": "no quiero mas internet", "normalized_text": "no quiero mas internet", "example_hash": "db66dc721af53e3b4746b258d8836480e6cf93352c8fbcff94e51da4f62d405c", "priority": 60 }, { "query_key": "service_cancellation", "handler_intent": "human_request", "example_text": "solicito la baja", "normalized_text": "solicito la baja", "example_hash": "72497cb328e854eb8b5d6cdc99f6554c52e1ab243cc80916e98710ecc616e8c1", "priority": 60 }, { "query_key": "service_cancellation", "handler_intent": "human_request", "example_text": "como termino el contrato", "normalized_text": "como termino el contrato", "example_hash": "df801beb14dadf61ae30d8be738869ae1fd3d55346f367b8f2b4df84c99c2753", "priority": 60 }, { "query_key": "temporary_suspension", "handler_intent": "human_request", "example_text": "quiero suspender por vacaciones", "normalized_text": "quiero suspender por vacaciones", "example_hash": "f2cf2d7cb6609a3e300f9357edbc9b2f4d9a9c40a56547b1ce5c7822993b8aeb", "priority": 80 }, { "query_key": "temporary_suspension", "handler_intent": "human_request", "example_text": "pausar el servicio unos meses", "normalized_text": "pausar el servicio unos meses", "example_hash": "bddbfd66ad430893cd689e019edbb221dc8281d6e33a949ab271a70015b02aa5", "priority": 80 }, { "query_key": "temporary_suspension", "handler_intent": "human_request", "example_text": "suspension temporal", "normalized_text": "suspension temporal", "example_hash": "78eb3d13b842a10e4a5865d77a427700e9e5c13bab5a2c38648d98f238d26cfd", "priority": 60 }, { "query_key": "temporary_suspension", "handler_intent": "human_request", "example_text": "no voy a usar internet este mes", "normalized_text": "no voy a usar internet este mes", "example_hash": "4635502ff733f60a7389cb896ab1af64aada2819c9aedd679734d6c8ff5b899e", "priority": 60 }, { "query_key": "ownership_change", "handler_intent": "human_request", "example_text": "quiero cambiar el titular", "normalized_text": "quiero cambiar el titular", "example_hash": "318a51bfd01f95ccbd567eebfc9d18150b2bb16ba6340df8309e84d8946419d9", "priority": 80 }, { "query_key": "ownership_change", "handler_intent": "human_request", "example_text": "poner el servicio a otro nombre", "normalized_text": "poner el servicio a otro nombre", "example_hash": "acd5b85fea48da5063369b3d55fa83dc0ed99410de32a56a1e671d080d4224fe", "priority": 80 }, { "query_key": "ownership_change", "handler_intent": "human_request", "example_text": "transferir la cuenta", "normalized_text": "transferir la cuenta", "example_hash": "26a499690631afee8526f19f69310a4dfc609bad68352494313d34edacb60d74", "priority": 60 }, { "query_key": "ownership_change", "handler_intent": "human_request", "example_text": "cambio de titularidad", "normalized_text": "cambio de titularidad", "example_hash": "3467ca36b08e41f49e5930ed5daba30f7e385dc07d4da74fe9637d6af1d617a1", "priority": 60 }, { "query_key": "email_change", "handler_intent": "human_request", "example_text": "quiero cambiar mi email", "normalized_text": "quiero cambiar mi email", "example_hash": "e24313abc41131ada2bac08405a2ececde73fa12d1c1ca79462e6de341631c16", "priority": 80 }, { "query_key": "email_change", "handler_intent": "human_request", "example_text": "actualizar correo", "normalized_text": "actualizar correo", "example_hash": "04cacc090b7c59d05a625aaf4035b776b83e6bfeda6856f8f32261ff1e41faa3", "priority": 80 }, { "query_key": "email_change", "handler_intent": "human_request", "example_text": "tengo otro mail", "normalized_text": "tengo otro mail", "example_hash": "d715d6497b95528cbdfe960404967c4d40a617edd9ff235b4471814db34bc676", "priority": 60 }, { "query_key": "email_change", "handler_intent": "human_request", "example_text": "corregir email de la cuenta", "normalized_text": "corregir email de la cuenta", "example_hash": "d211c41fd85ed2bab42e24c832bfd370c9d1b26b84a2281eaee43b6149fc4070", "priority": 60 }, { "query_key": "dni_change", "handler_intent": "human_request", "example_text": "mi dni esta mal", "normalized_text": "mi dni esta mal", "example_hash": "b308dfd59aae6c4e05636299c418cf4b7e170f35d14513a5fab073ddfd3a2ed9", "priority": 80 }, { "query_key": "dni_change", "handler_intent": "human_request", "example_text": "quiero corregir el cuit", "normalized_text": "quiero corregir el cuit", "example_hash": "ae941365924fa940ba5098d60b8940731b3539fa2b3828d6212a7da9fa527de3", "priority": 80 }, { "query_key": "dni_change", "handler_intent": "human_request", "example_text": "cambiar documento del titular", "normalized_text": "cambiar documento del titular", "example_hash": "93b0088f58e1eff34f033f55164dd630bc77c2b33cdc8ab80b6cc7e1c2b511d0", "priority": 60 }, { "query_key": "dni_change", "handler_intent": "human_request", "example_text": "actualizar dni", "normalized_text": "actualizar dni", "example_hash": "9bb424a62ba90b14a991548d42706d43a4dbc4cc21c37fe9767e5e11615b7406", "priority": 60 }, { "query_key": "billing_data_change", "handler_intent": "human_request", "example_text": "cambiar datos de factura", "normalized_text": "cambiar datos de factura", "example_hash": "f6b05c2beb8a9b381ab8cb069c1215a219e6bfa717db05ab7af403da1ba85903", "priority": 80 }, { "query_key": "billing_data_change", "handler_intent": "human_request", "example_text": "corregir nombre fiscal", "normalized_text": "corregir nombre fiscal", "example_hash": "916c6660c65cab16952cf1657140ee15c5eff63c1d088335777c879e4db9d1c8", "priority": 80 }, { "query_key": "billing_data_change", "handler_intent": "human_request", "example_text": "actualizar condicion de iva", "normalized_text": "actualizar condicion de iva", "example_hash": "a95299f892ca88a2b1e6476720d6345d6452fb93dcf0af3e7c1bd8fb0e77ed19", "priority": 60 }, { "query_key": "billing_data_change", "handler_intent": "human_request", "example_text": "factura a nombre de otra persona", "normalized_text": "factura a nombre de otra persona", "example_hash": "3a80fd1e8b2570af8f9b2758bb319a7c1882396bae465e98279e86f088be25af", "priority": 60 }, { "query_key": "billing_data_change", "handler_intent": "human_request", "example_text": "cambiar domicilio fiscal", "normalized_text": "cambiar domicilio fiscal", "example_hash": "9d041539971f68ede8b5730a1d987b261d81e80e66501f8be04b22aff77750e1", "priority": 60 }, { "query_key": "invoice_copy", "handler_intent": "human_request", "example_text": "quiero descargar la factura", "normalized_text": "quiero descargar la factura", "example_hash": "c9f851bce64902e3d40b6cc29850a3aaa014f0d8865cdcda3ae7cde03d6e60a8", "priority": 80 }, { "query_key": "invoice_copy", "handler_intent": "human_request", "example_text": "mandame la factura", "normalized_text": "mandame la factura", "example_hash": "0dd120b300b04b40c6e573dcce4f056de7f4749f571ace0e989f4380650102a7", "priority": 80 }, { "query_key": "invoice_copy", "handler_intent": "human_request", "example_text": "necesito copia de factura", "normalized_text": "necesito copia de factura", "example_hash": "34baec3084cd76075eb09ad7cab64e355cc8504f0114092ec69b40db9c9bf91f", "priority": 60 }, { "query_key": "invoice_copy", "handler_intent": "human_request", "example_text": "pasame el pdf", "normalized_text": "pasame el pdf", "example_hash": "e64ef9de5a4904c52fd0758fc6abce08f11811163d08c99382d41da4265e86a6", "priority": 60 }, { "query_key": "invoice_copy", "handler_intent": "human_request", "example_text": "link para ver factura", "normalized_text": "link para ver factura", "example_hash": "be006a205a4ee30fdbf4b0a39a41bbeefbb44c63ea9baa7c0da15b75c8e2a73a", "priority": 60 }, { "query_key": "tax_invoice", "handler_intent": "human_request", "example_text": "necesito factura a", "normalized_text": "necesito factura a", "example_hash": "e1129d658e3519f568660c3c477a745ae8627caca6e23546c77b15c36ec6edb0", "priority": 80 }, { "query_key": "tax_invoice", "handler_intent": "human_request", "example_text": "quiero factura con cuit", "normalized_text": "quiero factura con cuit", "example_hash": "581816761af77ed6a8dc5c59c5745233074f322145dbf0bf27be126fe8442e71", "priority": 80 }, { "query_key": "tax_invoice", "handler_intent": "human_request", "example_text": "factura fiscal", "normalized_text": "factura fiscal", "example_hash": "c6f327428c2f2c67d09aa8231e4ab90d1ff22d39fcda52e143b0999eb11d64ee", "priority": 60 }, { "query_key": "tax_invoice", "handler_intent": "human_request", "example_text": "comprobante arca", "normalized_text": "comprobante arca", "example_hash": "19c8dcd1be26b294cd61ceda635b5c95deaae494b9b711e4f589c60a094e5e0f", "priority": 60 }, { "query_key": "tax_invoice", "handler_intent": "human_request", "example_text": "necesito factura para la empresa", "normalized_text": "necesito factura para la empresa", "example_hash": "076cfc9693b2a3240c490f9058506049e2bc8501795c6dd4b78da8fbe24cbd4a", "priority": 60 }, { "query_key": "payment_refund", "handler_intent": "human_request", "example_text": "quiero que me devuelvan el pago", "normalized_text": "quiero que me devuelvan el pago", "example_hash": "14ffba350a8ca49e46485318085f6a50215b253707d24ca7d290ae230a900e0c", "priority": 80 }, { "query_key": "payment_refund", "handler_intent": "human_request", "example_text": "solicito reintegro", "normalized_text": "solicito reintegro", "example_hash": "aff50105e70ed4c124463366885eb6faf670e2756cc2a474af4c9b8e8aac3356", "priority": 80 }, { "query_key": "payment_refund", "handler_intent": "human_request", "example_text": "pague de mas y quiero devolucion", "normalized_text": "pague de mas y quiero devolucion", "example_hash": "08808eb9a697441c26ab04fcb4fd748193a8e3f8d5039410340afb9979b73119", "priority": 60 }, { "query_key": "payment_refund", "handler_intent": "human_request", "example_text": "reembolso de transferencia", "normalized_text": "reembolso de transferencia", "example_hash": "13d3342fa8b02aaf0803642233933584163e96e23c1ff07ac71442f474f65515", "priority": 60 }, { "query_key": "duplicate_payment", "handler_intent": "human_request", "example_text": "pague dos veces", "normalized_text": "pague dos veces", "example_hash": "340bdad9eab536da19331537382597b36ed8a2ee4e2bc7f346e4c13bdc5b97d0", "priority": 80 }, { "query_key": "duplicate_payment", "handler_intent": "human_request", "example_text": "hice una transferencia duplicada", "normalized_text": "hice una transferencia duplicada", "example_hash": "dd6f429cb181d282ef082aa363e752d3b0e2e5546b8b703db9ac2adfd68f4013", "priority": 80 }, { "query_key": "duplicate_payment", "handler_intent": "human_request", "example_text": "se cobro doble", "normalized_text": "se cobro doble", "example_hash": "667841b833def9a087217793b9199053daa9c6460e0844a57b923a3670de258d", "priority": 60 }, { "query_key": "duplicate_payment", "handler_intent": "human_request", "example_text": "me debitaron dos veces", "normalized_text": "me debitaron dos veces", "example_hash": "afa75dcfdb2974ed9373b70e7414170937fb7bb7837e10f5cf9d4496f81b53e7", "priority": 60 }, { "query_key": "partial_payment", "handler_intent": "human_request", "example_text": "puedo pagar una parte", "normalized_text": "puedo pagar una parte", "example_hash": "4adc67861d040c2a9a769227478552d55620d3da48bc2d273fb54059020c4450", "priority": 80 }, { "query_key": "partial_payment", "handler_intent": "human_request", "example_text": "quiero hacer pago parcial", "normalized_text": "quiero hacer pago parcial", "example_hash": "78ee81659007ecc72088b14c3ba3c1572b15e398ce1cd1ce3e763b68a37146de", "priority": 80 }, { "query_key": "partial_payment", "handler_intent": "human_request", "example_text": "abonar la mitad", "normalized_text": "abonar la mitad", "example_hash": "e263693406c30a5aec0c90a51d15adf14b17fe1f1ce215c5a2ec43fa8c77405b", "priority": 60 }, { "query_key": "partial_payment", "handler_intent": "human_request", "example_text": "pago a cuenta", "normalized_text": "pago a cuenta", "example_hash": "60f206ba6ac84fd41d006e92830b522240338ca22b22bd70083ab83f81358076", "priority": 60 }, { "query_key": "automatic_debit", "handler_intent": "human_request", "example_text": "quiero debito automatico", "normalized_text": "quiero debito automatico", "example_hash": "d5eeb60070d6842d542474bb1d319a847aa32f913abd69029e97d8ac81a65769", "priority": 80 }, { "query_key": "automatic_debit", "handler_intent": "human_request", "example_text": "adherir tarjeta", "normalized_text": "adherir tarjeta", "example_hash": "5e239c28c268a55762a79b60a2bab6044f63521b58e5f3a147f79f0dc72e75bb", "priority": 80 }, { "query_key": "automatic_debit", "handler_intent": "human_request", "example_text": "cobro mensual con tarjeta", "normalized_text": "cobro mensual con tarjeta", "example_hash": "c78d457779264145f2186688dc67886d6444557f152243eef87b0b3c97eded1c", "priority": 60 }, { "query_key": "automatic_debit", "handler_intent": "human_request", "example_text": "sacar debito automatico", "normalized_text": "sacar debito automatico", "example_hash": "7081f25ce9f3c1a228ca7675c8f5f026558011b8897b6c13dadc17703c1f053e", "priority": 60 }, { "query_key": "automatic_debit", "handler_intent": "human_request", "example_text": "cancelar adhesion", "normalized_text": "cancelar adhesion", "example_hash": "9df2b50acab78111215a35afb60260a34d2e9dc80cc444311da146fae3d01934", "priority": 60 }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "example_text": "puedo pagar con mercado pago", "normalized_text": "puedo pagar con mercado pago", "example_hash": "9a71ca784d046be37b96f6773437db5702dd2925ff46bf89ce41ad1ceb15c7f6", "priority": 80 }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "example_text": "aceptan tarjeta", "normalized_text": "aceptan tarjeta", "example_hash": "379fb1283022f0346eba8906250700192737fe8a4e8a1f9ea205263d792c7f7b", "priority": 80 }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "example_text": "quiero pagar con credito", "normalized_text": "quiero pagar con credito", "example_hash": "2e4ad91c5f795bc18bac708605a1c64d5b3ce7c35b123ab671057ff8421a3529", "priority": 60 }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "example_text": "hay link de pago", "normalized_text": "hay link de pago", "example_hash": "542dd3544bfc6d0dc97bb159130a9950745969a9eb2946b1342c86129dff8c60", "priority": 60 }, { "query_key": "mercadopago_payment", "handler_intent": "human_request", "example_text": "pagar con debito", "normalized_text": "pagar con debito", "example_hash": "e429b35dc56baf2d8fd7a2bfacb36f37e4fe2f77d0c0f92b525e16377cc3b7eb", "priority": 60 }, { "query_key": "wifi_name_change", "handler_intent": "human_request", "example_text": "quiero cambiar el nombre del wifi", "normalized_text": "quiero cambiar el nombre del wifi", "example_hash": "c5923df3b8cc305a2d40a99bc0ee38ba0ab4b10c02b4173a3accb3ced09ecd38", "priority": 80 }, { "query_key": "wifi_name_change", "handler_intent": "human_request", "example_text": "modificar ssid", "normalized_text": "modificar ssid", "example_hash": "d25c4a0c9bb7d95902a731a9eddb27a01f4651d88a45d05ab3cc9da197e224f1", "priority": 80 }, { "query_key": "wifi_name_change", "handler_intent": "human_request", "example_text": "poner otro nombre a la red", "normalized_text": "poner otro nombre a la red", "example_hash": "f7339052eeedae7909a3955bf9259a0488b5635efe845add25c428c6c0ed4ffe", "priority": 60 }, { "query_key": "wifi_name_change", "handler_intent": "human_request", "example_text": "renombrar wifi", "normalized_text": "renombrar wifi", "example_hash": "68807e7a5fa1d7b0193f1b9486fb5c3ee280ad971ec3f556c44a5a589a64c593", "priority": 60 }, { "query_key": "public_ip", "handler_intent": "human_request", "example_text": "necesito ip publica", "normalized_text": "necesito ip publica", "example_hash": "cbe9304b1536594814b0483edb13500ed1b4c8c0459a3c294b501e85ae1281d6", "priority": 80 }, { "query_key": "public_ip", "handler_intent": "human_request", "example_text": "quiero ip fija", "normalized_text": "quiero ip fija", "example_hash": "3d9921f238ae4676bebdac3839dbe99aa736255b77aad75826d40b4a0718a6ce", "priority": 80 }, { "query_key": "public_ip", "handler_intent": "human_request", "example_text": "tienen ip estatica", "normalized_text": "tienen ip estatica", "example_hash": "067059f6a04654398b22b4120d550026de4eb6134b2627621d2c22b047a5e8a8", "priority": 60 }, { "query_key": "public_ip", "handler_intent": "human_request", "example_text": "estoy bajo cgnat", "normalized_text": "estoy bajo cgnat", "example_hash": "6e0e093fd55bc6057be77f9fc0fc0c01628292c743f4414f4f8dc3bb248751d0", "priority": 60 }, { "query_key": "public_ip", "handler_intent": "human_request", "example_text": "necesito una direccion publica", "normalized_text": "necesito una direccion publica", "example_hash": "4b7544755cb2202c88ea01bb00450e50e714c03c50c886bc172ff519d0ebc68e", "priority": 60 }, { "query_key": "port_forwarding", "handler_intent": "human_request", "example_text": "quiero abrir puertos", "normalized_text": "quiero abrir puertos", "example_hash": "0532a948bc04f6c06db21b857446bc8f25783f479139c11fa400519039a57a5e", "priority": 80 }, { "query_key": "port_forwarding", "handler_intent": "human_request", "example_text": "redireccion de puertos", "normalized_text": "redireccion de puertos", "example_hash": "e287506b82314ec05f3da5df337779d793ecb03fd8c17c09870d13c26e3109ed", "priority": 80 }, { "query_key": "port_forwarding", "handler_intent": "human_request", "example_text": "port forwarding", "normalized_text": "port forwarding", "example_hash": "36eec4449f81f7563de627effb9fe9e148ce7e4b9bd1c84cd46e8316c5ea4aa1", "priority": 60 }, { "query_key": "port_forwarding", "handler_intent": "human_request", "example_text": "abrir puerto para servidor", "normalized_text": "abrir puerto para servidor", "example_hash": "25efa74069bd5afc0b9bec6c789ebb2ec139f79b7a765f6381b2eee34b50c960", "priority": 60 }, { "query_key": "port_forwarding", "handler_intent": "human_request", "example_text": "configurar dmz", "normalized_text": "configurar dmz", "example_hash": "843771db69a5307b3f539bfba741b46bcd8c281363da489177107d94dcbd2295", "priority": 60 }, { "query_key": "camera_remote_access", "handler_intent": "human_request", "example_text": "no puedo ver las camaras desde afuera", "normalized_text": "no puedo ver las camaras desde afuera", "example_hash": "7901bd6ffb8fea2ea3e5bd01d48d71c9caf8bf37674da73916e0243a43c1c252", "priority": 80 }, { "query_key": "camera_remote_access", "handler_intent": "human_request", "example_text": "acceso remoto a dvr", "normalized_text": "acceso remoto a dvr", "example_hash": "7dc3c08ef2e7e4810d1e4bfd7e43c77ea0aa734c2914be2e66b08fbbc4620790", "priority": 80 }, { "query_key": "camera_remote_access", "handler_intent": "human_request", "example_text": "configurar camaras por internet", "normalized_text": "configurar camaras por internet", "example_hash": "06ba4694f4fc325660e32749a3c9dae9abc74810c589182e4bfd68fb449ff35f", "priority": 60 }, { "query_key": "camera_remote_access", "handler_intent": "human_request", "example_text": "nvr no conecta fuera de casa", "normalized_text": "nvr no conecta fuera de casa", "example_hash": "15196d1ed6d7251e7aa9c45211ea178ab0d046a1af6f64c4876e01e596508e56", "priority": 60 }, { "query_key": "vpn_issue", "handler_intent": "human_request", "example_text": "no me conecta la vpn", "normalized_text": "no me conecta la vpn", "example_hash": "c1bb5ba2433d707a2abc6e3cf98c99552f4fbd145ed3f4377972cfc54af90b4b", "priority": 80 }, { "query_key": "vpn_issue", "handler_intent": "human_request", "example_text": "problemas con vpn del trabajo", "normalized_text": "problemas con vpn del trabajo", "example_hash": "28cc8b720397bcc6444f406a08ac8272bb93dfc93bf0a4e7788b5e35369b8e83", "priority": 80 }, { "query_key": "vpn_issue", "handler_intent": "human_request", "example_text": "openvpn no funciona", "normalized_text": "openvpn no funciona", "example_hash": "6c016e8655853d7197a58e1bb1c17ccd09a0df1e7c3355132771e2f5239a6154", "priority": 60 }, { "query_key": "vpn_issue", "handler_intent": "human_request", "example_text": "wireguard no conecta", "normalized_text": "wireguard no conecta", "example_hash": "93468fc32d4ca4f21b00444693cc947025cbf2130cadebe4487e599869e7ad1c", "priority": 60 }, { "query_key": "vpn_issue", "handler_intent": "human_request", "example_text": "la vpn se corta", "normalized_text": "la vpn se corta", "example_hash": "45f84fbf2b4c93655a4b26b221b535f7c84c39c6e72569c4317808451ebdd2a1", "priority": 60 }, { "query_key": "gaming_nat", "handler_intent": "human_request", "example_text": "nat estricta en playstation", "normalized_text": "nat estricta en playstation", "example_hash": "cdc6374ba144579e8c4e49f205f132f93a8ba92a407b4bfa084b65a30a7e9896", "priority": 80 }, { "query_key": "gaming_nat", "handler_intent": "human_request", "example_text": "xbox dice nat cerrada", "normalized_text": "xbox dice nat cerrada", "example_hash": "92c5d640209146f46fde21b0dda8b5ea4cece6b288152870e26dc914dab21168", "priority": 80 }, { "query_key": "gaming_nat", "handler_intent": "human_request", "example_text": "no puedo jugar online", "normalized_text": "no puedo jugar online", "example_hash": "278e5ef6af4c3841458b2cebbcefa920f0e59782869b4d41e949d85794c773d0", "priority": 60 }, { "query_key": "gaming_nat", "handler_intent": "human_request", "example_text": "problema de puertos en juegos", "normalized_text": "problema de puertos en juegos", "example_hash": "61d91c829429692b521f85638fbc8329b7c25d77b798b7e7d0f71dd1ef961800", "priority": 60 }, { "query_key": "gaming_nat", "handler_intent": "human_request", "example_text": "lag en play", "normalized_text": "lag en play", "example_hash": "3ed872cfa34e39335ac07891c5c1aa970a233cf15c2de2cb02dca9a57a553e65", "priority": 60 }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "example_text": "necesito repetidor", "normalized_text": "necesito repetidor", "example_hash": "dc3a15d58e77547813129690f1ec514663dcd3710b3b1163d4c9b5e1b1c3461c", "priority": 80 }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "example_text": "quiero poner mesh", "normalized_text": "quiero poner mesh", "example_hash": "da73301f4aa281d8039b164b3095dc64ef600baaf22c9ec8196a4ed655a699b5", "priority": 80 }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "example_text": "como ampliar el wifi", "normalized_text": "como ampliar el wifi", "example_hash": "1b4907acc2e51ef7705e0ad5003347bd966f4e90aed0b8da2caf2696c8a5a691", "priority": 60 }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "example_text": "internet no llega al fondo", "normalized_text": "internet no llega al fondo", "example_hash": "bc24f609850b5e0dab2cfc7a5ed9f795b875d4d58f963c6894dc146913a22952", "priority": 60 }, { "query_key": "repeater_mesh", "handler_intent": "human_request", "example_text": "necesito otro punto de acceso", "normalized_text": "necesito otro punto de acceso", "example_hash": "84fa77d5b9b21442cbb18403e3cd7651dc5c4033267002aeece84e605d069573", "priority": 60 }, { "query_key": "equipment_replacement", "handler_intent": "human_request", "example_text": "quiero cambiar el router", "normalized_text": "quiero cambiar el router", "example_hash": "dc5026197bcfed416bb3c02593b2d1b2b75bebbf02244fd71eb40e5a54edd3c5", "priority": 80 }, { "query_key": "equipment_replacement", "handler_intent": "human_request", "example_text": "necesito una onu nueva", "normalized_text": "necesito una onu nueva", "example_hash": "29048e76d014b4719f6c4d3d972cca40c1b61e856bea9825566ba8c63c518fe2", "priority": 80 }, { "query_key": "equipment_replacement", "handler_intent": "human_request", "example_text": "me cambian la antena", "normalized_text": "me cambian la antena", "example_hash": "1c70484f73e5d9c418a11f9bcf388368d86792ea9086e409a1783e2291e22fb8", "priority": 60 }, { "query_key": "equipment_replacement", "handler_intent": "human_request", "example_text": "solicito reemplazo de equipo", "normalized_text": "solicito reemplazo de equipo", "example_hash": "dd9c1d54da3d768f4b66566743be16fba218a81af21e13d259f307c849927706", "priority": 60 }, { "query_key": "blocked_device", "handler_intent": "human_request", "example_text": "bloquear un celular del wifi", "normalized_text": "bloquear un celular del wifi", "example_hash": "2720f65ed4768d7bf3a6b47bc1bc245e348a0b9579b6f97c94ac767834fbd19f", "priority": 80 }, { "query_key": "blocked_device", "handler_intent": "human_request", "example_text": "desbloquear dispositivo", "normalized_text": "desbloquear dispositivo", "example_hash": "c784b172d76d80ec664c8c4167215ba66ca657c3fe375c8376cc6d23d4886c3b", "priority": 80 }, { "query_key": "blocked_device", "handler_intent": "human_request", "example_text": "sacar un equipo conectado", "normalized_text": "sacar un equipo conectado", "example_hash": "6d961ff177c652e7e11536d55d370d52f0606c15c13323090dc8245573b5dfe7", "priority": 60 }, { "query_key": "blocked_device", "handler_intent": "human_request", "example_text": "lista negra del router", "normalized_text": "lista negra del router", "example_hash": "91a49f0411763b7c698f1a8031cd61913789a35f181048c4740d37674aa14a8e", "priority": 60 }, { "query_key": "parental_control", "handler_intent": "human_request", "example_text": "quiero control parental", "normalized_text": "quiero control parental", "example_hash": "780f54d2f135b0264f1e2378f9ab73f9ebe19e1bf5a79dc2e0823e5ced53344b", "priority": 80 }, { "query_key": "parental_control", "handler_intent": "human_request", "example_text": "bloquear internet por horario", "normalized_text": "bloquear internet por horario", "example_hash": "918585aedf66d83baf5f5f707af06de11b5fd5e491f255b55244941e38ea2e63", "priority": 80 }, { "query_key": "parental_control", "handler_intent": "human_request", "example_text": "limitar youtube a los chicos", "normalized_text": "limitar youtube a los chicos", "example_hash": "ccadac053e16352438be93108bcdf9cfc23740fde285ac321ba5ad4569798356", "priority": 60 }, { "query_key": "parental_control", "handler_intent": "human_request", "example_text": "programar wifi para niños", "normalized_text": "programar wifi para ninos", "example_hash": "4e6306902b38840473e07c28e15021ab1e01ec87466530d79c8a248109025758", "priority": 60 }, { "query_key": "data_privacy", "handler_intent": "human_request", "example_text": "quiero saber que datos guardan", "normalized_text": "quiero saber que datos guardan", "example_hash": "e524724d964458b95509bdd9db71b2d9a70c7a204fbf77b752a383ef636779e9", "priority": 80 }, { "query_key": "data_privacy", "handler_intent": "human_request", "example_text": "eliminar mis datos personales", "normalized_text": "eliminar mis datos personales", "example_hash": "f94efd988a6ba2bde67464be549ab787033e276e85698d74128c6cfafd03a4ae", "priority": 80 }, { "query_key": "data_privacy", "handler_intent": "human_request", "example_text": "privacidad de mi cuenta", "normalized_text": "privacidad de mi cuenta", "example_hash": "ee4ba30a90933b1ca49be11a6ae549de8db2a112828ac9f849e948ad66012e1a", "priority": 60 }, { "query_key": "data_privacy", "handler_intent": "human_request", "example_text": "proteccion de datos", "normalized_text": "proteccion de datos", "example_hash": "83a78e94d21b17abe9cffeed0f13aa88bf15dd4c56892e999fee2d49394a8509", "priority": 60 }, { "query_key": "contract_terms", "handler_intent": "human_request", "example_text": "hay permanencia", "normalized_text": "hay permanencia", "example_hash": "84488207d39a760c58fce2ca860d1202e7c2fd32b736fb240211ba8f80f9f8eb", "priority": 80 }, { "query_key": "contract_terms", "handler_intent": "human_request", "example_text": "que dice el contrato", "normalized_text": "que dice el contrato", "example_hash": "272447f129b9350b13d6da6eb804ad6624444447183e323ecc3ea47a58e73211", "priority": 80 }, { "query_key": "contract_terms", "handler_intent": "human_request", "example_text": "condiciones del servicio", "normalized_text": "condiciones del servicio", "example_hash": "1a303c5483d757ec2edcd4e96209d737d1c0613a27bf76df033d6e7a750083da", "priority": 60 }, { "query_key": "contract_terms", "handler_intent": "human_request", "example_text": "tengo penalidad por baja", "normalized_text": "tengo penalidad por baja", "example_hash": "bd7879ea90e55cef646f927ff8204067914ecc2b53c25e53141b22605dec8366", "priority": 60 }, { "query_key": "contract_terms", "handler_intent": "human_request", "example_text": "terminos y condiciones", "normalized_text": "terminos y condiciones", "example_hash": "a63d17bb7661bd87af80ca11b24bd899e76d028c5bf16f56ed4410c70617bc6b", "priority": 60 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "que planes tienen", "normalized_text": "que planes tienen", "example_hash": "b7df05d6da5dc28bf90218d4cb317f76c71d5bb2be985a5fe794a886bda818c6", "priority": 80 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "precios de internet", "normalized_text": "precios de internet", "example_hash": "b45df07fabb29f338e93e37ff3bb9c0bed17a67b0a08a19cf49076f2aec18626", "priority": 80 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "cuanto sale por mes", "normalized_text": "cuanto sale por mes", "example_hash": "c06a970f33c0b07ea33a698d08d41fb546a90b11d092a7e0d1f9b8920911c1e4", "priority": 60 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "pasame los planes", "normalized_text": "pasame los planes", "example_hash": "a4518cf22a683158868aa988b6fd65ae8a8dc0f84c552d9a181bdb23e1172e71", "priority": 60 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "valor de los megas", "normalized_text": "valor de los megas", "example_hash": "bf219569ccaef35fb77d5af6cf7f16194bcaaed566bd5767fb14855245901e6b", "priority": 60 }, { "query_key": "plan_prices", "handler_intent": "plans_costs", "example_text": "cuanto cuesta el servicio", "normalized_text": "cuanto cuesta el servicio", "example_hash": "f5b3d633e873634e531d27023cd805309ff4ef8f3d7c87625333e50bbd2a6975", "priority": 60 }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "example_text": "cuanto sale instalar", "normalized_text": "cuanto sale instalar", "example_hash": "8266a77f74aa38ff935e3721246c7277e9e4c29ea26baffbf1953ceffa031e36", "priority": 80 }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "example_text": "precio de instalacion", "normalized_text": "precio de instalacion", "example_hash": "18a90315d3380f71518b01818daf50fe0d435255aa95f80a9ea9fc26671ec098", "priority": 80 }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "example_text": "costo para poner internet", "normalized_text": "costo para poner internet", "example_hash": "5e9be24a72d989cfdedcd8c2aefd3c431f080524cea640f7514280740cb7bd32", "priority": 60 }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "example_text": "cuanto cobran la conexion", "normalized_text": "cuanto cobran la conexion", "example_hash": "95d0ed3066a68f5aabaf255fcb14e5899d20b5fcea5f0646d8212e1376cbf9f1", "priority": 60 }, { "query_key": "installation_cost", "handler_intent": "plans_costs", "example_text": "valor del alta", "normalized_text": "valor del alta", "example_hash": "3d254b4a7f2584c34201b928eb0391e340f0086eb85f1af4d8b9363dbb986024", "priority": 60 }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "example_text": "que plan me recomiendan", "normalized_text": "que plan me recomiendan", "example_hash": "246a0f57bdf5f708139c6edf3b61b5d17a1bae6b70811f10dc1d6a2f4b9ac3b1", "priority": 80 }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "example_text": "plan para una familia", "normalized_text": "plan para una familia", "example_hash": "bdb615e73497bdf368a4aea6b45eaa9be84c28132164783a38e30a030952e4f7", "priority": 80 }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "example_text": "que megas necesito", "normalized_text": "que megas necesito", "example_hash": "802a4afb7205956b94f0d2e7134fa2e12fbc662fa0d11c6af3eb37ffdd4f034e", "priority": 60 }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "example_text": "internet para varias teles", "normalized_text": "internet para varias teles", "example_hash": "39cd089fe2c7d0bb1308b2a531a8511716e5fab1b2c408a4d057eb622635f372", "priority": 60 }, { "query_key": "plan_recommendation", "handler_intent": "plans_costs", "example_text": "plan para jugar y trabajar", "normalized_text": "plan para jugar y trabajar", "example_hash": "8759f6b92702e70b1dfd1aef546ece6a8212cd42830ae748f5216ba07b2012d0", "priority": 60 }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "example_text": "hay promociones", "normalized_text": "hay promociones", "example_hash": "183f348d7b94f91de1830cd7cad53c076338d3f69859d02350e0e18f48606603", "priority": 80 }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "example_text": "tienen promo de instalacion", "normalized_text": "tienen promo de instalacion", "example_hash": "dc2eb7c7a152501b5ac95b636c6b3b505de603475cb659b3c645d7de27cb16e9", "priority": 80 }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "example_text": "mes bonificado", "normalized_text": "mes bonificado", "example_hash": "81d630c3f211ca533263939a4fd2cbbb8e78633d7e58c4c59f844f5299916e71", "priority": 60 }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "example_text": "oferta para clientes nuevos", "normalized_text": "oferta para clientes nuevos", "example_hash": "926c3be8a846391091481cff470e57057e4e9ecf564d5a933a84c4d799b2b926", "priority": 60 }, { "query_key": "promotion_query", "handler_intent": "plans_costs", "example_text": "promocion vigente", "normalized_text": "promocion vigente", "example_hash": "c867ca78e60e05069625be1c89ff2269c130906c060724ed6524d1745e0c3364", "priority": 60 }, { "query_key": "business_plan", "handler_intent": "plans_costs", "example_text": "necesito internet para un negocio", "normalized_text": "necesito internet para un negocio", "example_hash": "712b60edda99ce65c95c059611c6e12833348669e6a855193546a43b22faa6ae", "priority": 80 }, { "query_key": "business_plan", "handler_intent": "plans_costs", "example_text": "plan para comercio", "normalized_text": "plan para comercio", "example_hash": "7cdb03b82cc51f7fbbff6b2007481ffb6da4924e73272bbc3ce9b6b692977fa5", "priority": 80 }, { "query_key": "business_plan", "handler_intent": "plans_costs", "example_text": "internet para escuela", "normalized_text": "internet para escuela", "example_hash": "758a0558af0fa6773401aa4d19a870e8d6df2cd024f07ce176b8b44c74e15ec5", "priority": 60 }, { "query_key": "business_plan", "handler_intent": "plans_costs", "example_text": "conexion para oficina", "normalized_text": "conexion para oficina", "example_hash": "c06a42fc31f04c928730cdcaa47a9a45f3fb059322df4ca86a359c510b062973", "priority": 60 }, { "query_key": "business_plan", "handler_intent": "plans_costs", "example_text": "servicio empresarial", "normalized_text": "servicio empresarial", "example_hash": "211f537d5efa83facd142dbb1d0fa75d3972da375cba04682ec3638cd62390f5", "priority": 60 }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "example_text": "quiero poner internet", "normalized_text": "quiero poner internet", "example_hash": "eb302627f8d0d4788a279b9aed4f83c6d43adac8f1af6c3e9ed089e433c5c528", "priority": 80 }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "example_text": "necesito una instalacion nueva", "normalized_text": "necesito una instalacion nueva", "example_hash": "c0ca9a102881571ef60984dbda6015d1029fe4ddf133b621b6af10299a2b5d23", "priority": 80 }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "example_text": "quiero contratar el servicio", "normalized_text": "quiero contratar el servicio", "example_hash": "143e8760a5e4a51938c77f205ec017ae59b17dcb2547e6463b21d643a9a89b90", "priority": 60 }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "example_text": "como doy de alta internet", "normalized_text": "como doy de alta internet", "example_hash": "08b8107675dc05165fbe77566c1b4bc7c45734f4e71985fb44a94ed60fee089c", "priority": 60 }, { "query_key": "new_installation_request", "handler_intent": "new_installation", "example_text": "quiero wifi en mi casa", "normalized_text": "quiero wifi en mi casa", "example_hash": "9d778de85ccdc7382896975648af0c57f6f7bac375b2c5f6afee6173cc8fb5e7", "priority": 60 }, { "query_key": "additional_service", "handler_intent": "new_installation", "example_text": "quiero otro servicio", "normalized_text": "quiero otro servicio", "example_hash": "57c4837bb5e71482353fa68d2ff274e393518806ae07b63fad68286931e37b28", "priority": 80 }, { "query_key": "additional_service", "handler_intent": "new_installation", "example_text": "segunda conexion en otra casa", "normalized_text": "segunda conexion en otra casa", "example_hash": "ff1541ecc40ab36f6173ad7c070444db081cd2fefa445d56eb46d9fead53a262", "priority": 80 }, { "query_key": "additional_service", "handler_intent": "new_installation", "example_text": "poner internet en mi negocio tambien", "normalized_text": "poner internet en mi negocio tambien", "example_hash": "f543af3f879fba1f057b389d0fe66b899eda206fa193ef80a7ba178fabe6a585", "priority": 60 }, { "query_key": "additional_service", "handler_intent": "new_installation", "example_text": "agregar una linea", "normalized_text": "agregar una linea", "example_hash": "7eef62748f68069810ee6169c57b5313c62aee464be344823564e0740ab2b28a", "priority": 60 }, { "query_key": "additional_service", "handler_intent": "new_installation", "example_text": "otro domicilio con internet", "normalized_text": "otro domicilio con internet", "example_hash": "fdbb8ab08b02648e997a55f9f7efe5541c0f56725436ae5f62ef492f420890be", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen cobertura en mollinedo", "normalized_text": "tienen cobertura en mollinedo", "example_hash": "66799fea7c429d73a0bee0706d11c2b7bd8977f3792089f306d08c93674a550c", "priority": 80 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a luis burela", "normalized_text": "llegan a luis burela", "example_hash": "5d621c9e81713693ada39d8b1ef5afbf58a369df24fe01316a3bd3377929d048", "priority": 80 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "hay servicio en saravia", "normalized_text": "hay servicio en saravia", "example_hash": "c00175323b96109784de2546375b56f721c406ec45450a58f0242a8473fa2b32", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "trabajan en las palmas", "normalized_text": "trabajan en las palmas", "example_hash": "94dbe22eba30aac89e42dfcc7d112983c3c6406196af6d368a7bac5e9e2d8ca9", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en el bordo", "normalized_text": "tienen internet en el bordo", "example_hash": "6b0b44540dfc0b8421cccba2442239eb987261a68c2d508e236e5cf0fb01d284", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a las flacas", "normalized_text": "llegan a las flacas", "example_hash": "97622d729d42d059b0b78adaa17f64566800d063ba422836bad1f5c6a3ddf42d", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Apolinario Saravia", "normalized_text": "tienen internet en apolinario saravia", "example_hash": "0f055c5fa812b38bb9acde2d5618acd90bfe56c238a08d4898dfff4a2668b906", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Apolinario Saravia", "normalized_text": "llegan a apolinario saravia", "example_hash": "4e9d382d16d2d6cc245390e71bd67d33bb226c5f7317af06f332df5a8ba8fdd1", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Apolinario Saravia", "normalized_text": "cobertura para apolinario saravia", "example_hash": "7a97eb157e4a3234aea0bcae69647daa4ad8ba061ed58a716be712cdcdb97087", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Saravia", "normalized_text": "tienen internet en saravia", "example_hash": "8ab7b5e81e54c55c3a0bd5064cb4cdabba324dde299b9b914b9524fdc420475e", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Saravia", "normalized_text": "llegan a saravia", "example_hash": "74c9a2f19bed88173a21f0dfe6214b0f31611be08fc49b21cb626ad9235d3569", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Saravia", "normalized_text": "cobertura para saravia", "example_hash": "3549b6b1aa6e2fa6aed4831ee3974a426f25ba2b90cddb29ebd7c444a5cfe413", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Luis Burela", "normalized_text": "tienen internet en luis burela", "example_hash": "cd8d7a47b152214cee2c0265da3c1fd5d4dcb40f7e81ca8aac7bdbb2cc973ff4", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Luis Burela", "normalized_text": "cobertura para luis burela", "example_hash": "3e1041af47bf1b4e67a8b615dbb201137ea9252c74e308b2898db460f563cd28", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Burela", "normalized_text": "tienen internet en burela", "example_hash": "2ad78341511aa923c6e0176d7c99d048764751c5eb28ef0e9e57c5c33f1c12fb", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Burela", "normalized_text": "llegan a burela", "example_hash": "c59eaad7bb8a7ce6516707dfa1fc0904f0587d3c74eb30d5d550a92b6add09f3", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Burela", "normalized_text": "cobertura para burela", "example_hash": "9bfd5eb6b858b6eeb8b472d54726f60bcfbde707c239ee02ecd6ba6e996a37e4", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Coronel Mollinedo", "normalized_text": "tienen internet en coronel mollinedo", "example_hash": "70fc95a3752de0bed0999d2dc58b8f9ac83763d759ffe26f648d1a9dbb4fddf0", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Coronel Mollinedo", "normalized_text": "llegan a coronel mollinedo", "example_hash": "7c4b7ce1f4f15c9c2ae35d2c1437398f626287bfa27148e11c6413c44b9281f1", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Coronel Mollinedo", "normalized_text": "cobertura para coronel mollinedo", "example_hash": "77c64193b9cd4a56982ef7180fabc779d40dd292a76713d4ab5d45bfed791d7a", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Mollinedo", "normalized_text": "tienen internet en mollinedo", "example_hash": "1fa60cd81af5bc85391920b10839b6177f63a8596cd48c3c3c1a43f221f55434", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Mollinedo", "normalized_text": "llegan a mollinedo", "example_hash": "c26d1fd6c5aba31da6a0fa87d4ae0f1d04436b708137613ea6962ae08ab3c69d", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Mollinedo", "normalized_text": "cobertura para mollinedo", "example_hash": "4aa4fe105fbd4d69178737ca0f478ba737cd9afa154bbc5831139aeb45658496", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Las Palmas", "normalized_text": "tienen internet en las palmas", "example_hash": "cd03d9616b3a94f0f5762145a156359d5650af4f2a01938b3fa0390eb412db3f", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a Las Palmas", "normalized_text": "llegan a las palmas", "example_hash": "35020f9b744e705db9255d18bec1f1e6d0cce6fe0638c7c888e2ec7db33ea461", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Las Palmas", "normalized_text": "cobertura para las palmas", "example_hash": "b09ab8e9e5a97b82653df08ab86fdb35ca56460b799999f4fbafbdb0bb14fe7c", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "llegan a El Bordo", "normalized_text": "llegan a el bordo", "example_hash": "6e6001c9ef5eed0768220907915412d2ff2bc30e68d864404637fca70e747eb0", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para El Bordo", "normalized_text": "cobertura para el bordo", "example_hash": "16adc81c0b6a656772e45f05eab236d5e143831ce1e0e73ad1aafeadefa01c1c", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "tienen internet en Las Flacas", "normalized_text": "tienen internet en las flacas", "example_hash": "94f0f66c1120ffa3c194b7a9443513d7479254e9ba619824e37e33675ea4ae5e", "priority": 60 }, { "query_key": "coverage_check", "handler_intent": "coverage", "example_text": "cobertura para Las Flacas", "normalized_text": "cobertura para las flacas", "example_hash": "087ba6e5ce3f7344d4b62a75d1efe96cde1e1381c7e57d38f400573c57cb5d2a", "priority": 60 }, { "query_key": "coverage_exact", "handler_intent": "coverage", "example_text": "pueden instalar en mi barrio", "normalized_text": "pueden instalar en mi barrio", "example_hash": "2fcf0f40b951375db61f9888e4d2c351520103d8108e6a71dec299ec337b0ae1", "priority": 80 }, { "query_key": "coverage_exact", "handler_intent": "coverage", "example_text": "hay cobertura en mi calle", "normalized_text": "hay cobertura en mi calle", "example_hash": "2082a159e2439112586dbd1f819db18ba2fe3a4cb3734f3cea348877cc41c4cf", "priority": 80 }, { "query_key": "coverage_exact", "handler_intent": "coverage", "example_text": "llegan a esta ubicacion", "normalized_text": "llegan a esta ubicacion", "example_hash": "cdbd35e1395d27368a23422a0033ce410906dd501fbf27b2d4ea3ac2aae644e2", "priority": 60 }, { "query_key": "coverage_exact", "handler_intent": "coverage", "example_text": "te mando maps para saber si llega", "normalized_text": "te mando maps para saber si llega", "example_hash": "01b137abca24bc4fe1cf0763718b693bcfe85c88c05fbb0589c2844dd760b4ce", "priority": 60 }, { "query_key": "coverage_exact", "handler_intent": "coverage", "example_text": "cobertura exacta en mi domicilio", "normalized_text": "cobertura exacta en mi domicilio", "example_hash": "01fd3759ad9c3813d6354f502bb3dec30420280f9f6d576219c95a20ec37b404", "priority": 60 }, { "query_key": "balance_due", "handler_intent": "balance", "example_text": "cuanto debo", "normalized_text": "cuanto debo", "example_hash": "63bebccb629a105596fdaa4bb5886f278e5a37ff3be3da9dbd4f30303b03c9b0", "priority": 80 }, { "query_key": "balance_due", "handler_intent": "balance", "example_text": "cual es mi saldo", "normalized_text": "cual es mi saldo", "example_hash": "1ca05dbadefdfeaf2f2c8d817a3dd66f74aff3718f3f4365de0b0c24393ef5e4", "priority": 80 }, { "query_key": "balance_due", "handler_intent": "balance", "example_text": "tengo deuda", "normalized_text": "tengo deuda", "example_hash": "d0575e6f333945ac9303b9b4aae9ab95ac7f063ba6a494c1b2dfc74a805cd185", "priority": 60 }, { "query_key": "balance_due", "handler_intent": "balance", "example_text": "me queda algo por pagar", "normalized_text": "me queda algo por pagar", "example_hash": "6f10d0d50858a921419bc3ee4990e102525c50a215811997ddfc8fb3fbe863e4", "priority": 60 }, { "query_key": "balance_due", "handler_intent": "balance", "example_text": "estado de cuenta", "normalized_text": "estado de cuenta", "example_hash": "2e3545655bf1ac7db0ccaf1100811019e742f6fc292a3a82a3f6b3c0d5892bbf", "priority": 60 }, { "query_key": "invoice_due_date", "handler_intent": "balance", "example_text": "cuando vence mi factura", "normalized_text": "cuando vence mi factura", "example_hash": "12b7bf205c08a3eebf63f509fa305d5623a04fc9e9c3d71cd5ee7f495aede016", "priority": 80 }, { "query_key": "invoice_due_date", "handler_intent": "balance", "example_text": "fecha de vencimiento", "normalized_text": "fecha de vencimiento", "example_hash": "3331fc7fe046921ba215f343cd1ac6eff79a819bfb7f9fc422bfc9e5de469044", "priority": 80 }, { "query_key": "invoice_due_date", "handler_intent": "balance", "example_text": "hasta cuando puedo pagar", "normalized_text": "hasta cuando puedo pagar", "example_hash": "7e3ed1f6c0af660c53d51f0ad098c610b439bd56c11f4e6c881a5ea0f052715a", "priority": 60 }, { "query_key": "invoice_due_date", "handler_intent": "balance", "example_text": "que dia vence el internet", "normalized_text": "que dia vence el internet", "example_hash": "567966045c90209fc6d0501d8dbd0950c9693f68fcbab32aab2da2d3515b53bc", "priority": 60 }, { "query_key": "invoice_due_date", "handler_intent": "balance", "example_text": "vencimiento de este mes", "normalized_text": "vencimiento de este mes", "example_hash": "c21daa106b9559d5447ed4d45c3d886ebff950f894dfb8289bd6bb0c164d4898", "priority": 60 }, { "query_key": "suspension_date", "handler_intent": "balance", "example_text": "cuando me cortan", "normalized_text": "cuando me cortan", "example_hash": "cf82c290f7991c7fe308ebd2be2d0a0fba6292bf049058fea8b671a42adbb611", "priority": 80 }, { "query_key": "suspension_date", "handler_intent": "balance", "example_text": "fecha de suspension", "normalized_text": "fecha de suspension", "example_hash": "1713262769b7c1b52cee7286b6a6d5901c1ddc583db5aacb651d103aefa9fb9d", "priority": 80 }, { "query_key": "suspension_date", "handler_intent": "balance", "example_text": "que dia suspenden el servicio", "normalized_text": "que dia suspenden el servicio", "example_hash": "c102e11080258b2bf7053c459cb806fcb998cff0955618d4bf89a6f2eb113405", "priority": 60 }, { "query_key": "suspension_date", "handler_intent": "balance", "example_text": "cuando se bloquea por falta de pago", "normalized_text": "cuando se bloquea por falta de pago", "example_hash": "518317d2b6abc0900bf0c0682d8a914250435ac57c45aca5a42007c742a2be4f", "priority": 60 }, { "query_key": "suspension_date", "handler_intent": "balance", "example_text": "dia de corte", "normalized_text": "dia de corte", "example_hash": "6a0b90bd3bbc43cad69ca652ece5cb1ae1c83adc9b274da3c4d98d92c0ad5646", "priority": 60 }, { "query_key": "last_payment", "handler_intent": "balance", "example_text": "cual fue mi ultimo pago", "normalized_text": "cual fue mi ultimo pago", "example_hash": "5fadeac328c16c5889d96d7fde6e0234c7447fbef01c9a354795c1ab879e9b54", "priority": 80 }, { "query_key": "last_payment", "handler_intent": "balance", "example_text": "cuando pague por ultima vez", "normalized_text": "cuando pague por ultima vez", "example_hash": "2385e54ea64c699fcbdc3e82adf0eb7e370236051dbe5e557faf26dcd26f4737", "priority": 80 }, { "query_key": "last_payment", "handler_intent": "balance", "example_text": "ultimo pago registrado", "normalized_text": "ultimo pago registrado", "example_hash": "e8f2b16fe97d0b26edf72abbc990ccd61576981c7ac9f9ef266f2526abdf1a52", "priority": 60 }, { "query_key": "last_payment", "handler_intent": "balance", "example_text": "me figura el pago anterior", "normalized_text": "me figura el pago anterior", "example_hash": "6bd06878e1f8118e25b4affd3c4543001c586b8fce542e0ed3ee7ca8c38647b5", "priority": 60 }, { "query_key": "last_payment", "handler_intent": "balance", "example_text": "fecha del ultimo abono", "normalized_text": "fecha del ultimo abono", "example_hash": "83b9bcee44d5f1f4d1bb8b22d41c017a450b1fa3ba32c7063f9fa4dbc6f261b0", "priority": 60 }, { "query_key": "invoice_status", "handler_intent": "balance", "example_text": "mi factura esta pagada", "normalized_text": "mi factura esta pagada", "example_hash": "469d5873d3608651b6b70b7057e322fbfa94722855400ffcf9382d18961ee49d", "priority": 80 }, { "query_key": "invoice_status", "handler_intent": "balance", "example_text": "tengo factura pendiente", "normalized_text": "tengo factura pendiente", "example_hash": "39ca3f08312ada678c3389c3499036cfe1358ee7ee55f97a89afa004b7e714c5", "priority": 80 }, { "query_key": "invoice_status", "handler_intent": "balance", "example_text": "estado de la ultima factura", "normalized_text": "estado de la ultima factura", "example_hash": "3587f21093563d6a61b87acf3aeed4f78abdb443347ae1c7e6567c655d4b66ee", "priority": 60 }, { "query_key": "invoice_status", "handler_intent": "balance", "example_text": "la factura figura vencida", "normalized_text": "la factura figura vencida", "example_hash": "7cb87caae12a3819237f0f91718c8074b1e0333f6b7faaa5213288a8ac7664b5", "priority": 60 }, { "query_key": "invoice_status", "handler_intent": "balance", "example_text": "me queda una factura", "normalized_text": "me queda una factura", "example_hash": "8015e3f3d7f7f94a87a9006b8e3e714cfaae90e2ad3b78f16795b473a87d11fc", "priority": 60 }, { "query_key": "send_receipt", "handler_intent": "payment_general", "example_text": "quiero mandar el comprobante", "normalized_text": "quiero mandar el comprobante", "example_hash": "d21828411381a2a843a8923f09f7ad5c4983bfd379370a57edbf08fe74082cb7", "priority": 80 }, { "query_key": "send_receipt", "handler_intent": "payment_general", "example_text": "te paso el pago", "normalized_text": "te paso el pago", "example_hash": "048e12d030d46b9c854206221d9dd58c5349b8fb25e7ca75783ec5b746363ed9", "priority": 80 }, { "query_key": "send_receipt", "handler_intent": "payment_general", "example_text": "adjunto transferencia", "normalized_text": "adjunto transferencia", "example_hash": "0569d3992349d8a170fd4ced98f95e29d0c5588b1f232117a6596381ba7f42e6", "priority": 60 }, { "query_key": "send_receipt", "handler_intent": "payment_general", "example_text": "donde envio el comprobante", "normalized_text": "donde envio el comprobante", "example_hash": "5a1cab1d0febf10e7c98bcef56d1053efe6701d6896884155b0fca82486fcc12", "priority": 60 }, { "query_key": "send_receipt", "handler_intent": "payment_general", "example_text": "voy a enviar la captura", "normalized_text": "voy a enviar la captura", "example_hash": "1fe447ef1b477594b95ceb10d1d7583ea7e13c0efaebbf2d7c24354b5fe8d04e", "priority": 60 }, { "query_key": "receipt_status", "handler_intent": "payment_general", "example_text": "ya recibieron mi comprobante", "normalized_text": "ya recibieron mi comprobante", "example_hash": "5bf5052dbfa0eb18575c9ad0745822d7aeb5196d2ae5569172a3a862dd40dc4b", "priority": 80 }, { "query_key": "receipt_status", "handler_intent": "payment_general", "example_text": "mi comprobante esta pendiente", "normalized_text": "mi comprobante esta pendiente", "example_hash": "95c69a9fc70a4a8095b6b8800c02cb9ce1f5bca547253371d277e484b53e341d", "priority": 80 }, { "query_key": "receipt_status", "handler_intent": "payment_general", "example_text": "revisaron la transferencia", "normalized_text": "revisaron la transferencia", "example_hash": "d276e7033ebda13378bb2ff114213ce35e55e9ff680d7bbf10dcf38836a2e423", "priority": 60 }, { "query_key": "receipt_status", "handler_intent": "payment_general", "example_text": "que paso con el comprobante", "normalized_text": "que paso con el comprobante", "example_hash": "4b5040e91578ea1bed6c4cd479549febfa264eb12a8a6a964b3fc6134f1cd7a5", "priority": 60 }, { "query_key": "receipt_status", "handler_intent": "payment_general", "example_text": "ya conciliaron el pago", "normalized_text": "ya conciliaron el pago", "example_hash": "53b334c30f84a7d4960e8ac3171ce429a853b552e7f558e9a4848677ab5965a8", "priority": 60 }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "example_text": "pague y no figura", "normalized_text": "pague y no figura", "example_hash": "c4203576acc86affa52b33f59dafe50f5a5731cc7648a104b155def2cdeceab6", "priority": 80 }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "example_text": "mi pago no se acredito", "normalized_text": "mi pago no se acredito", "example_hash": "0ba1b08a768df4cb7a19c4b1bdfc0fe604733143c34fc657c1268e7643720ef0", "priority": 80 }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "example_text": "transferi pero sigo debiendo", "normalized_text": "transferi pero sigo debiendo", "example_hash": "058a811b2260d520bd7fae2247e9571cff2a90f2c04293e0f8e01d3b4365e45c", "priority": 60 }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "example_text": "mande comprobante y aparece deuda", "normalized_text": "mande comprobante y aparece deuda", "example_hash": "8fecb29ab741dd0da3b649b4cbe5b9458c27f3232e8c21042d601c29bd9ed9b4", "priority": 60 }, { "query_key": "payment_not_reflected", "handler_intent": "payment_general", "example_text": "el pago no impacta", "normalized_text": "el pago no impacta", "example_hash": "52840b3a5f296e9de2f8fe54750fafc32c6fe9676e418238e31a356665b75c17", "priority": 60 }, { "query_key": "general_outage", "handler_intent": "outage_status", "example_text": "hay un corte general", "normalized_text": "hay un corte general", "example_hash": "654e321b7b99bd40a1605db3ddd84d0277c4f49c3ff7cd12d608b33ff32bfb91", "priority": 80 }, { "query_key": "general_outage", "handler_intent": "outage_status", "example_text": "tienen problemas con internet", "normalized_text": "tienen problemas con internet", "example_hash": "79a50103fdf79cc28783ab193375f3894f62a5a154abe3606a032956cd84dc07", "priority": 80 }, { "query_key": "general_outage", "handler_intent": "outage_status", "example_text": "se cayo internet en toda la zona", "normalized_text": "se cayo internet en toda la zona", "example_hash": "24b109f042f5d9889d566bfa1c8db540c9df7df00be9fabf00413ec4d45b5ea9", "priority": 60 }, { "query_key": "general_outage", "handler_intent": "outage_status", "example_text": "hay una falla general", "normalized_text": "hay una falla general", "example_hash": "bf89644f2abfb98899d5435e42bb4e0031a07079dd9471409d15446fdc394c04", "priority": 60 }, { "query_key": "general_outage", "handler_intent": "outage_status", "example_text": "hay incidencia en mi localidad", "normalized_text": "hay incidencia en mi localidad", "example_hash": "dedee3fa3855e9488317a35b8f321b9c062ad69a73dfc952a3fe8c1d426f872c", "priority": 60 }, { "query_key": "outage_eta", "handler_intent": "outage_status", "example_text": "cuando vuelve internet", "normalized_text": "cuando vuelve internet", "example_hash": "bd398c427ceff2273a346e45e619cb47988e4d8c4dc02bf6a95c7d8e5547d7e6", "priority": 80 }, { "query_key": "outage_eta", "handler_intent": "outage_status", "example_text": "a que hora se soluciona", "normalized_text": "a que hora se soluciona", "example_hash": "a38675cc324e676b6c25db92b3d173f75eb81ececd2756e6f3b36fdfab8f40b3", "priority": 80 }, { "query_key": "outage_eta", "handler_intent": "outage_status", "example_text": "cuanto falta para que vuelva", "normalized_text": "cuanto falta para que vuelva", "example_hash": "3c6b5a3550024de01942f4d605fcb0a19e502b4f39b31709d7484e34069c7e8e", "priority": 60 }, { "query_key": "outage_eta", "handler_intent": "outage_status", "example_text": "cuando normalizan el servicio", "normalized_text": "cuando normalizan el servicio", "example_hash": "ad555bda40c752c5fc3b5e7736f81df3e3e61ca7b12ce9228236f3a779d0cbf7", "priority": 60 }, { "query_key": "outage_eta", "handler_intent": "outage_status", "example_text": "hay horario de reparacion", "normalized_text": "hay horario de reparacion", "example_hash": "16f4e046a3e36da48d3de2bcbc1fc1ff457e249ab8a483fedf35973a87f27623", "priority": 60 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no tengo internet", "normalized_text": "no tengo internet", "example_hash": "4fe01f4ed61c38d501a617446ff72a554b5c3e33a777f27b8639a9c51175faa8", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "estoy sin internet", "normalized_text": "estoy sin internet", "example_hash": "24ca9227dbcb9c1dfdea33ea771ef02ef29a3f70da21bf24b178391dc7308ff6", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no anda en ningun dispositivo", "normalized_text": "no anda en ningun dispositivo", "example_hash": "969f474345b579435087922948d3876f0c1d3d8d40e68e31fba1c591dea504d4", "priority": 60 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "wifi conectado sin acceso a internet", "normalized_text": "wifi conectado sin acceso a internet", "example_hash": "573f424ae53c96ad2874cd3b03a487be3dd8988fec72d3289b1de8bc3d5614f1", "priority": 60 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "todos los celulares estan sin internet", "normalized_text": "todos los celulares estan sin internet", "example_hash": "0f05da9746c92b748a99b477b5d1b776808ff267dce262cd86d4b999e177105a", "priority": 60 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no navega nada", "normalized_text": "no navega nada", "example_hash": "6400fe5b8fa1e5111d4f0b7b71b8e733ffd8ceb60e6612daf0925d66cf3b73a5", "priority": 60 }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "example_text": "ya reinicie y sigo sin internet", "normalized_text": "ya reinicie y sigo sin internet", "example_hash": "00b141fcbe8bfac5773653833a7303c29d26193fd1b70d54c932d76428c740c6", "priority": 80 }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "example_text": "desenchufe todo y no volvio", "normalized_text": "desenchufe todo y no volvio", "example_hash": "47e081083513f9e5767f480e36acf8682e612f727a78f3b5ce0c3c7235fe3c6d", "priority": 80 }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "example_text": "lo apague y sigue igual", "normalized_text": "lo apague y sigue igual", "example_hash": "05adda44eb2c0fff87a0c3e0a17668d3f72cf69bb9f895b1565aeb376ba6534b", "priority": 60 }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "example_text": "ya espere cinco minutos y no funciona", "normalized_text": "ya espere cinco minutos y no funciona", "example_hash": "e8544c627d5e9910bd14e78bd98c45bf3b6ba3175125afc4a9be24bfcff3743c", "priority": 60 }, { "query_key": "no_service_after_restart", "handler_intent": "support_no_service", "example_text": "reinicie la antena y nada", "normalized_text": "reinicie la antena y nada", "example_hash": "798a4e715ecf18dcc589f9889e27dbafe10017acd3c3def327e06f9a43c327e1", "priority": 60 }, { "query_key": "antenna_no_service", "handler_intent": "support_no_service", "example_text": "tengo antena y no hay internet", "normalized_text": "tengo antena y no hay internet", "example_hash": "5c641ad4e7f2ea58a3910e265cf03412f1d32a435ef5cf885e87e85fb0db8557", "priority": 80 }, { "query_key": "antenna_no_service", "handler_intent": "support_no_service", "example_text": "la antena no da señal", "normalized_text": "la antena no da senal", "example_hash": "d27ce49368e50b9eb3b78407f3b6d0af3598c5bf8d21d56eab81dc2c687e8ba7", "priority": 80 }, { "query_key": "antenna_no_service", "handler_intent": "support_no_service", "example_text": "internet por radio sin servicio", "normalized_text": "internet por radio sin servicio", "example_hash": "9391beea4767a92a6583777339e45d087575d7f2e48316a4d68a1894d1333de4", "priority": 60 }, { "query_key": "antenna_no_service", "handler_intent": "support_no_service", "example_text": "el router y la antena prenden pero no navega", "normalized_text": "el router y la antena prenden pero no navega", "example_hash": "8a00bf2678f65ad23c7c037e12f2946c5df99a30b1dc44288e098104f5b8540d", "priority": 60 }, { "query_key": "fiber_no_service", "handler_intent": "support_no_service", "example_text": "tengo fibra y no hay internet", "normalized_text": "tengo fibra y no hay internet", "example_hash": "eb6349e2b57feb6e523e7440a8a70ea0ee579420fc3344b7ccb45da5fdac21b6", "priority": 80 }, { "query_key": "fiber_no_service", "handler_intent": "support_no_service", "example_text": "la onu prende pero no navega", "normalized_text": "la onu prende pero no navega", "example_hash": "fc4fb427e8be24785bc6c212ce51cc32acf1292b283b1378c23a996465333b46", "priority": 80 }, { "query_key": "fiber_no_service", "handler_intent": "support_no_service", "example_text": "fibra conectada sin internet", "normalized_text": "fibra conectada sin internet", "example_hash": "c13e2b5e1bfe3f100f1f23a8bbceb04e159a4a98b4103670e2a092727b1103ad", "priority": 60 }, { "query_key": "fiber_no_service", "handler_intent": "support_no_service", "example_text": "todas las luces normales pero no tengo internet", "normalized_text": "todas las luces normales pero no tengo internet", "example_hash": "c6df6c145d7506a7b746371f36f5add47459607745162643f65de6ce44fa105f", "priority": 60 }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "example_text": "internet lento en todos los equipos", "normalized_text": "internet lento en todos los equipos", "example_hash": "0c2eba047d6b984097a79a4a634f89a5be1c6349fe88ad8b40988ecb32d64dd8", "priority": 80 }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "example_text": "anda lento en toda la casa", "normalized_text": "anda lento en toda la casa", "example_hash": "33022ccf9c1ac1790b5800466f0e420df79f7ebdd2318bc971d6e2e185e4d9ba", "priority": 80 }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "example_text": "baja velocidad en todos los celulares", "normalized_text": "baja velocidad en todos los celulares", "example_hash": "213e34105aa17a8e7df7693c05f69c9a952363056548d16077e48856634639e6", "priority": 60 }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "example_text": "la conexion esta muy lenta", "normalized_text": "la conexion esta muy lenta", "example_hash": "1f81daa344db274bb446740f99fcf1db05879e42acdea7737c8c6a9eaff13ea1", "priority": 60 }, { "query_key": "slow_all_devices", "handler_intent": "support_slow", "example_text": "no llega la velocidad", "normalized_text": "no llega la velocidad", "example_hash": "2844d9ae2512d0d06c02cb8cd0a004f4141c6c3dfbb3ce9250501bdfe1b6e66b", "priority": 60 }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "example_text": "internet se corta a cada rato", "normalized_text": "internet se corta a cada rato", "example_hash": "416b1c9e0eae8bd2f8185224778901c4df2e02dfc04bed35d9b0e8d0276a63ce", "priority": 80 }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "example_text": "tengo microcortes", "normalized_text": "tengo microcortes", "example_hash": "2c37b2dbf768429f2f186e9ba8c386b959b7d61c1e06def08bfa5b489598af9c", "priority": 80 }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "example_text": "va y viene la conexion", "normalized_text": "va y viene la conexion", "example_hash": "3091faf33bc2d10ae2b7b9e571c1b71aa3b84270e8a0a32bef6e9b7d0a114169", "priority": 60 }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "example_text": "servicio intermitente", "normalized_text": "servicio intermitente", "example_hash": "6c91f9d0583a05b2068c6844712044da80dbf2123e070e3f7b31a5212b0f7288", "priority": 60 }, { "query_key": "intermittent_service", "handler_intent": "support_slow", "example_text": "se desconecta por momentos", "normalized_text": "se desconecta por momentos", "example_hash": "bd863d60efbe7cde31fb24163a1d3cb2936bcfbc2e566028d70d172b0f3eedf9", "priority": 60 }, { "query_key": "high_latency", "handler_intent": "support_slow", "example_text": "tengo ping alto", "normalized_text": "tengo ping alto", "example_hash": "ba1cf8292f53a8f2128a4b42d88276168ecd9d9457dda47b801d61dcd4f95ee0", "priority": 80 }, { "query_key": "high_latency", "handler_intent": "support_slow", "example_text": "mucho lag en los juegos", "normalized_text": "mucho lag en los juegos", "example_hash": "f61f33e7262d9a589432e8cc165c1e9fb2189c77efe3f7f3dbdaebf85d3ae5bd", "priority": 80 }, { "query_key": "high_latency", "handler_intent": "support_slow", "example_text": "latencia muy alta", "normalized_text": "latencia muy alta", "example_hash": "7e6b8a4dadd7e694297fc05aac0885381af79a715a9c9283d19285397a4575b6", "priority": 60 }, { "query_key": "high_latency", "handler_intent": "support_slow", "example_text": "el juego se traba por ping", "normalized_text": "el juego se traba por ping", "example_hash": "79108dee6a56a7446766ffc3cef6f9e29faf018bfd0f4e86cf8bf1f36e88357a", "priority": 60 }, { "query_key": "high_latency", "handler_intent": "support_slow", "example_text": "respuesta lenta aunque hay velocidad", "normalized_text": "respuesta lenta aunque hay velocidad", "example_hash": "fbc0bffa073a48b64603d9d4d32a42dd0ceb71f5cd0f61a5231f17474f660f64", "priority": 60 }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "example_text": "netflix se queda cargando", "normalized_text": "netflix se queda cargando", "example_hash": "2d72fcfbb5ca1fe55b62fe9da1ab3536f34fb3deb768e449c1ef0a0b0177f861", "priority": 80 }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "example_text": "youtube hace buffering", "normalized_text": "youtube hace buffering", "example_hash": "3bc8b4ae1108f6cc0ee6a67fe622cc64f6c0389f71922b2c13ee87f289460ccc", "priority": 80 }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "example_text": "los videos se cortan", "normalized_text": "los videos se cortan", "example_hash": "26ffb5bcccbd265b9315f867295df1b2b7e5f4f3f86b60408dee3ad136b7e335", "priority": 60 }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "example_text": "la tele carga a cada rato", "normalized_text": "la tele carga a cada rato", "example_hash": "2537acb1dec19839299b94c426ca307fc4bfd6685e38ad7c928329e9049faaa7", "priority": 60 }, { "query_key": "streaming_buffering", "handler_intent": "support_slow", "example_text": "streaming lento", "normalized_text": "streaming lento", "example_hash": "9e843d1950900efff582c371808979065e410c3fda0fba9d6e73522edccaa8ef", "priority": 60 }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "example_text": "no aparece mi wifi", "normalized_text": "no aparece mi wifi", "example_hash": "f229e4c78a4f9011d94dad0f6cd69a13e94d8566123a86ae86005d2192acf1cf", "priority": 80 }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "example_text": "desaparecio la red", "normalized_text": "desaparecio la red", "example_hash": "018105d6112595c8a33fc41f557a5781c117b6c311fc0e68074b8caf0009de34", "priority": 80 }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "example_text": "no encuentro el nombre del wifi", "normalized_text": "no encuentro el nombre del wifi", "example_hash": "aef237936e05fc1c5e4f395357ae99c6df0675ad3dc7a7371b1b9212b16a831e", "priority": 60 }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "example_text": "el celular no ve la red", "normalized_text": "el celular no ve la red", "example_hash": "fcdfc4b8f0258bd940be7e5044e60042213ad4ce973f7bd11640f25d8d5dd7c4", "priority": 60 }, { "query_key": "wifi_missing", "handler_intent": "support_wifi", "example_text": "no figura la señal wifi", "normalized_text": "no figura la senal wifi", "example_hash": "b60387b283bbd864d050abccd65353872e49e5f3dfcd66eaa07b04cba42b8eb0", "priority": 60 }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "example_text": "solo un celular no conecta", "normalized_text": "solo un celular no conecta", "example_hash": "20dda67b15da10feb7bab597a3762de3931806be79dd3ee5d72337258a5f751f", "priority": 80 }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "example_text": "en mi telefono no anda pero en los otros si", "normalized_text": "en mi telefono no anda pero en los otros si", "example_hash": "840b5a4fe9846d68cc884890a32e15325983c45b0ce830c7fbca6e629c8e5212", "priority": 80 }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "example_text": "una sola computadora no tiene internet", "normalized_text": "una sola computadora no tiene internet", "example_hash": "ff309cb08757b0e1200553d32a3199ba42cea69e78578f1f04ecbc73a591a5c7", "priority": 60 }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "example_text": "solo la tele no conecta", "normalized_text": "solo la tele no conecta", "example_hash": "40c103ee403a338be10adc18c7a199e170ec483dc6737af052ad193737f4eca3", "priority": 60 }, { "query_key": "wifi_one_device", "handler_intent": "support_wifi", "example_text": "en un dispositivo no funciona", "normalized_text": "en un dispositivo no funciona", "example_hash": "632d139de4efd5470ac5c84b1c1c0571206ff6a44ab26f0b9bcfd2f7a2761563", "priority": 60 }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "example_text": "el wifi se desconecta solo", "normalized_text": "el wifi se desconecta solo", "example_hash": "d240cbf14c2cc20f9b46433d2bfe921e49b058d5d56258552753ab296fbf8287", "priority": 80 }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "example_text": "se corta la señal wifi", "normalized_text": "se corta la senal wifi", "example_hash": "62c0cf8272f75d01cca283455ace6bea8361abfd1e4b8589c83a0f1d86f2a8bb", "priority": 80 }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "example_text": "pierde la red a cada rato", "normalized_text": "pierde la red a cada rato", "example_hash": "4a9dbdbf66a4afd0c4fa7da04218039def43597160b97e79b33a61efee46c41e", "priority": 60 }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "example_text": "el telefono se desconecta del router", "normalized_text": "el telefono se desconecta del router", "example_hash": "83a30df7c74ae7815c95c49ed9a08c6af64c15984dc082f3062a9050c02c2204", "priority": 60 }, { "query_key": "wifi_disconnects", "handler_intent": "support_wifi", "example_text": "wifi inestable", "normalized_text": "wifi inestable", "example_hash": "cea8b7f3ad01c3872d437f77667e60f1db00e80e6f5701e59d93f9053a2c6e1c", "priority": 60 }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "example_text": "no aparece la red 2.4", "normalized_text": "no aparece la red 2 4", "example_hash": "21fda6d5bcf4d1fc002fd600a55e216d5cf53d00b8870d49fe964ad2fd6c0629", "priority": 80 }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "example_text": "la linea 2.4g no funciona", "normalized_text": "la linea 2 4g no funciona", "example_hash": "d9d286aeaae64f3392d80b25d83805e505ac1508715894541a15aff89e8789a5", "priority": 80 }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "example_text": "solo veo 5g", "normalized_text": "solo veo 5g", "example_hash": "c3c95c2cd7f2c0b436cd0a21bd36bc902f62cfa15dced39ce41a4084148e18a3", "priority": 60 }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "example_text": "no conecta a 2 4 ghz", "normalized_text": "no conecta a 2 4 ghz", "example_hash": "1eb9f191e192a4baf6a2a025fa9440976ba0bdee38190adfd429a8c0e7b262e6", "priority": 60 }, { "query_key": "wifi_24_issue", "handler_intent": "support_wifi", "example_text": "mi camara no ve la red 2.4", "normalized_text": "mi camara no ve la red 2 4", "example_hash": "5e1261248e3e5f69ed3e0adedca0096bd25b968362115b2a300f5fbaba15df9e", "priority": 60 }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "example_text": "no aparece la red 5g", "normalized_text": "no aparece la red 5g", "example_hash": "248b60a477a495ea645b2fd1a8c0d172da75cc421e7f6ea85cdf78297aed9c29", "priority": 80 }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "example_text": "el wifi 5 ghz no funciona", "normalized_text": "el wifi 5 ghz no funciona", "example_hash": "dd6318781692f2c85fa7e4566e6bc5d2148a103b5d2a44b39b20eced0276b41e", "priority": 80 }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "example_text": "solo veo 2.4", "normalized_text": "solo veo 2 4", "example_hash": "34291fa5b7dd825f56c112efe9d1ab154af11f80e63a48e6ec4bb21cd2a59c01", "priority": 60 }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "example_text": "mi telefono no conecta a 5g", "normalized_text": "mi telefono no conecta a 5g", "example_hash": "465cb21ac6a5d859bc5d87385e1a747ca1e88634f70e86e53e970d4d1fe52bb6", "priority": 60 }, { "query_key": "wifi_5_issue", "handler_intent": "support_wifi", "example_text": "la red 5g desaparecio", "normalized_text": "la red 5g desaparecio", "example_hash": "a01925d102af161eef3a09f08af00d6c48ace6dedac139cd01fcd44ac411d16e", "priority": 60 }, { "query_key": "red_los", "handler_intent": "support_red_light", "example_text": "la luz los esta roja", "normalized_text": "la luz los esta roja", "example_hash": "c387762bbe0cc44ae6c59f3d023bb67900b3ab23c7f6d3303902afd04734833e", "priority": 80 }, { "query_key": "red_los", "handler_intent": "support_red_light", "example_text": "tengo una luz roja en la fibra", "normalized_text": "tengo una luz roja en la fibra", "example_hash": "f41242cb9bc4ed6d2d3e9ab26afca150a48cd0431462b9cdbf510b3b6e9573d5", "priority": 80 }, { "query_key": "red_los", "handler_intent": "support_red_light", "example_text": "los parpadea rojo", "normalized_text": "los parpadea rojo", "example_hash": "02e8d7ad37c2bea1bafcd04260c409697ace61e19505cf67e8024d5abe9becd1", "priority": 60 }, { "query_key": "red_los", "handler_intent": "support_red_light", "example_text": "alarma roja en la onu", "normalized_text": "alarma roja en la onu", "example_hash": "6f01f29499f6e541addc479297bd4de75659a86cf871abbcbc988b6addf6433c", "priority": 60 }, { "query_key": "red_los", "handler_intent": "support_red_light", "example_text": "fibra con luz roja", "normalized_text": "fibra con luz roja", "example_hash": "0dd2c1f1dc9ab383beff59c7236eeb98e07197053d13f336fcac851fcb2a3687", "priority": 60 }, { "query_key": "pon_off", "handler_intent": "support_red_light", "example_text": "la luz pon esta apagada", "normalized_text": "la luz pon esta apagada", "example_hash": "e104e491bc7c4f0ee1ec70dcdff2a22e6ca9f2c9939dc9776a626149e80aef16", "priority": 80 }, { "query_key": "pon_off", "handler_intent": "support_red_light", "example_text": "pon no prende", "normalized_text": "pon no prende", "example_hash": "b801840464fe8701b57c90bc9485ff346898b24a8f987f02aeb682f1b8fb8ec3", "priority": 80 }, { "query_key": "pon_off", "handler_intent": "support_red_light", "example_text": "no enciende la luz pon", "normalized_text": "no enciende la luz pon", "example_hash": "eeedd78b0a01e244c1a6e188421549f4865b950e6b6ed1726148b1113d57bcca", "priority": 60 }, { "query_key": "pon_off", "handler_intent": "support_red_light", "example_text": "pon apagada y los roja", "normalized_text": "pon apagada y los roja", "example_hash": "48df51ee1623d7e470610773d33e574f075f4b3d8a86db097a877aa2c56e2433", "priority": 60 }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "example_text": "se corto el cable de fibra", "normalized_text": "se corto el cable de fibra", "example_hash": "3ca2bea3d4afaa7d14e2ad074d5f1c5cfdb43211b5edc1e77dcb473d32a578dc", "priority": 80 }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "example_text": "se rompio la fibra", "normalized_text": "se rompio la fibra", "example_hash": "4d30ca54fced0092abc7b87b40523e1bae424752a8936623a9a4d38121306142", "priority": 80 }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "example_text": "el perro mordio el cable", "normalized_text": "el perro mordio el cable", "example_hash": "105d8c60f741539b067ac015f3f54e379837e5f47509eadc7669e6508fe77aac", "priority": 60 }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "example_text": "doblaron el cable fino", "normalized_text": "doblaron el cable fino", "example_hash": "59a143f464ea8f3e753f5773808e29a45c4b0614dda3e25f5096659a4ced5f8f", "priority": 60 }, { "query_key": "fiber_damage", "handler_intent": "support_red_light", "example_text": "arrancaron la fibra de la pared", "normalized_text": "arrancaron la fibra de la pared", "example_hash": "362d8307e87c6d21069919199e096bec6ed01bf18608934d2874b46719969b0e", "priority": 60 }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "example_text": "el router no prende", "normalized_text": "el router no prende", "example_hash": "ae167faaffffd83190cbb4a811fb8359e208a70933d3307aa3da358ff4fc4c39", "priority": 80 }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "example_text": "no enciende ninguna luz", "normalized_text": "no enciende ninguna luz", "example_hash": "e45fa088a60f667cce887988edc68873a731d544a3b84aef746abf4083eab8d8", "priority": 80 }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "example_text": "el modem esta sin luces", "normalized_text": "el modem esta sin luces", "example_hash": "5b11a3558f5ab481326eeaf7884a1f5c256a1367cd54f9fc0f5712aedca0c4f5", "priority": 60 }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "example_text": "el equipo no tiene corriente", "normalized_text": "el equipo no tiene corriente", "example_hash": "eca56086ebfe9e0795264d5f0cf905e9266879e8b351498b5313582d0be44ba6", "priority": 60 }, { "query_key": "router_no_power", "handler_intent": "support_no_power", "example_text": "todas las luces estan apagadas", "normalized_text": "todas las luces estan apagadas", "example_hash": "aa0762db985dbc8aac56c11ef415b5c8df254509d0cf08ee86224778a92897a5", "priority": 60 }, { "query_key": "onu_no_power", "handler_intent": "support_no_power", "example_text": "la onu no prende", "normalized_text": "la onu no prende", "example_hash": "6ace3b1e05f0d16eff22196e4b005e6b3162b1f62d9ae3bb0ac9c0d473ef050d", "priority": 80 }, { "query_key": "onu_no_power", "handler_intent": "support_no_power", "example_text": "el equipo de fibra no enciende", "normalized_text": "el equipo de fibra no enciende", "example_hash": "5aa4e49afa2ee981263a99b744ac102b20efad29e9f4ccac0889bd3de06c0e0a", "priority": 80 }, { "query_key": "onu_no_power", "handler_intent": "support_no_power", "example_text": "la cajita de fibra esta apagada", "normalized_text": "la cajita de fibra esta apagada", "example_hash": "a41f1c9ec70df3e7dc9e499b2e31b0557dd868666fd99aa9989f71cb968a5344", "priority": 60 }, { "query_key": "onu_no_power", "handler_intent": "support_no_power", "example_text": "la onu esta sin luces", "normalized_text": "la onu esta sin luces", "example_hash": "bca3ddd20bc879d0a713036ed4c97fa3f717678df86b297c77ab0477e4fa81c1", "priority": 60 }, { "query_key": "power_supply_issue", "handler_intent": "support_no_power", "example_text": "se quemo la fuente", "normalized_text": "se quemo la fuente", "example_hash": "8045f532127ffb15ad2eac4872ff246d658bff74713f4784366dee5deebceede", "priority": 80 }, { "query_key": "power_supply_issue", "handler_intent": "support_no_power", "example_text": "el transformador no funciona", "normalized_text": "el transformador no funciona", "example_hash": "ec0e4f260d9b2a9b47e03cd09f9a04c0cd884d78db0a305bfb9b84db0e99618b", "priority": 80 }, { "query_key": "power_supply_issue", "handler_intent": "support_no_power", "example_text": "la fuente hace ruido", "normalized_text": "la fuente hace ruido", "example_hash": "751331c460385dc1108bd2948b190784c36a5335b9d9865d8f2ceb62ea460187", "priority": 60 }, { "query_key": "power_supply_issue", "handler_intent": "support_no_power", "example_text": "el cargador del router no prende", "normalized_text": "el cargador del router no prende", "example_hash": "48e1db60fb00e0488e8a0620ddbec3bce80d2f561ec7b45d3f8d39acf6cf1714", "priority": 60 }, { "query_key": "password_change", "handler_intent": "support_password_change", "example_text": "quiero cambiar la clave del wifi", "normalized_text": "quiero cambiar la clave del wifi", "example_hash": "75db9e98e45bc9cdaaa5af2aee15ccee207a8db70e53142c31b2f44b208637da", "priority": 80 }, { "query_key": "password_change", "handler_intent": "support_password_change", "example_text": "cambio de contraseña del internet", "normalized_text": "cambio de contrasena del internet", "example_hash": "f376ee86a32ee6acb2745baf68ed00007618424cb5c991fb619716c8b851e0f3", "priority": 80 }, { "query_key": "password_change", "handler_intent": "support_password_change", "example_text": "me cambian el password del router", "normalized_text": "me cambian el password del router", "example_hash": "5433bb7465e3a61812f1fa8969291861fbc171c648ff3323a9a6a0dffe8ca2f6", "priority": 60 }, { "query_key": "password_change", "handler_intent": "support_password_change", "example_text": "necesito una clave nueva", "normalized_text": "necesito una clave nueva", "example_hash": "c20a64f4bffd2ba2b923d247f5acb7aa8d8ee8fa1dc01202dd7ad3de7fa856d9", "priority": 60 }, { "query_key": "password_change", "handler_intent": "support_password_change", "example_text": "quiero poner otra contraseña", "normalized_text": "quiero poner otra contrasena", "example_hash": "dbf8a5227dd2d3bad023d7898536cfc47af40fa47e528693df9829cf06040077", "priority": 60 }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "example_text": "el vecino usa mi wifi", "normalized_text": "el vecino usa mi wifi", "example_hash": "b4b4ed215c6f8df975ed3b2aa8bf9d5f21ec97b88e242b49db17d7379feee2d0", "priority": 80 }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "example_text": "me roban internet", "normalized_text": "me roban internet", "example_hash": "a2868bfb7960aee85ebd506584053fa8fe4985b3cf846b53314665edeb800a24", "priority": 80 }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "example_text": "hay gente conectada a mi red", "normalized_text": "hay gente conectada a mi red", "example_hash": "6e5eece577ca9350c4ae23738034adeb05b198d4d3fc85ed8422765cfab5c329", "priority": 60 }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "example_text": "quiero sacar dispositivos del wifi", "normalized_text": "quiero sacar dispositivos del wifi", "example_hash": "2101b795cd93ff810500d157252c4d5501d0a13a5ed4131c5574fe6d798a1a46", "priority": 60 }, { "query_key": "wifi_security", "handler_intent": "support_password_change", "example_text": "alguien sabe mi clave", "normalized_text": "alguien sabe mi clave", "example_hash": "11d129b11d409bf1b67da1718bbda4c244dc0e9eff887e862b769e62b1206d94", "priority": 60 }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "example_text": "quiero que venga un tecnico", "normalized_text": "quiero que venga un tecnico", "example_hash": "a9f51a6520b404f74b1de4497eed7e530d6033356980bec6e8a22e5164b770fe", "priority": 80 }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "example_text": "necesito una visita tecnica", "normalized_text": "necesito una visita tecnica", "example_hash": "1570e51010fdddbba54380a59cd23b59ab1a4cd56f0cc5b5620c4beefe1621b5", "priority": 80 }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "example_text": "manden un tecnico a mi casa", "normalized_text": "manden un tecnico a mi casa", "example_hash": "8cf534967cb3e88e35012350ce60c15391875f7253c0c4af6d3e1f428942066d", "priority": 60 }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "example_text": "pueden revisar el equipo", "normalized_text": "pueden revisar el equipo", "example_hash": "b436e30113c8ee8894e6bde7fb2bc3a0be10f67e8dfa1b04cc1e8016ef58905a", "priority": 60 }, { "query_key": "technician_request", "handler_intent": "support_visit_request", "example_text": "quiero una revision en domicilio", "normalized_text": "quiero una revision en domicilio", "example_hash": "b4d0b5a5d86b40e089239ff0aa8937e2dcbbaba58d5baf7ea397ce2f9632eb21", "priority": 60 }, { "query_key": "equipment_overheating", "handler_intent": "support_visit_request", "example_text": "el router quema", "normalized_text": "el router quema", "example_hash": "57e1b34ba9d41d2e2efdb2d9dc18cf3f7c3d677671057828f33ae3b1a1f5eded", "priority": 80 }, { "query_key": "equipment_overheating", "handler_intent": "support_visit_request", "example_text": "sale olor a quemado", "normalized_text": "sale olor a quemado", "example_hash": "06d3fae719b8ac776c218b2a792ddc98f60901b988c7bb080f1d470ff21a157c", "priority": 80 }, { "query_key": "equipment_overheating", "handler_intent": "support_visit_request", "example_text": "la fuente esta muy caliente", "normalized_text": "la fuente esta muy caliente", "example_hash": "b87c6ef9239994aa4706246516c45fac16a6e142fae21741e3f7d8dab57ddb2c", "priority": 60 }, { "query_key": "equipment_overheating", "handler_intent": "support_visit_request", "example_text": "equipo recalentado y se apaga", "normalized_text": "equipo recalentado y se apaga", "example_hash": "b0490d73cf74ebf4c0a30ec28f40f8a7f8ccef0a4c3724ea28030ee6c2b34c5f", "priority": 60 }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "example_text": "se rompio el router", "normalized_text": "se rompio el router", "example_hash": "9c401a04b2bb4d646c70f8f68064a6165f2dc2b21cfb9d7caf2e5e177c76702c", "priority": 80 }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "example_text": "se mojo la onu", "normalized_text": "se mojo la onu", "example_hash": "8ae2b794c2af0b25cb1743be28db9c31e2df516de5446fcb6262a01e7c03c073", "priority": 80 }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "example_text": "se cayo la antena", "normalized_text": "se cayo la antena", "example_hash": "ff832ac4fb500beaa5488bcd6dce3d174c485bffb1516497ea502576b7683637", "priority": 60 }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "example_text": "equipo golpeado", "normalized_text": "equipo golpeado", "example_hash": "b38dec70b7fe50009e95a9a9533c4a0ac73f3a1b3b9c26544398c7e020276166", "priority": 60 }, { "query_key": "equipment_damaged", "handler_intent": "support_visit_request", "example_text": "necesito cambiar la fuente", "normalized_text": "necesito cambiar la fuente", "example_hash": "93853938e30b87c4b928bbc588f10e875356f5d2cf530866b15decad947eaa77", "priority": 60 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "me estoy mudando", "normalized_text": "me estoy mudando", "example_hash": "aa4828c5b2875c361dbc668742999717a3d0890a9deb4fa5f9f34ec936ec719f", "priority": 80 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "quiero trasladar el servicio", "normalized_text": "quiero trasladar el servicio", "example_hash": "235e2e7d1cc0fa5a0ddeb7da7dfd76949bc990aa537e7a139bb7febbd831158a", "priority": 80 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "cambio de domicilio", "normalized_text": "cambio de domicilio", "example_hash": "b256e1c5f10a52860b441e9042021b2bc5a2397fb243f626ea8902527f821d6d", "priority": 60 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "me mude a otra casa", "normalized_text": "me mude a otra casa", "example_hash": "b26c383886fe8b46fe99a04744c1b64a2d800441c02d360a316acb1e3b78ed97", "priority": 60 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "como hago para mover la conexion", "normalized_text": "como hago para mover la conexion", "example_hash": "4ebbc192dfc04f0b9d628183509ab7d73186f049ab72a101cf6f0c74c8a81e2b", "priority": 60 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "quiero llevar internet a mi nueva casa", "normalized_text": "quiero llevar internet a mi nueva casa", "example_hash": "492ab615adfd355a1034d790c6ec306452d51fbe8d9696f9590d157323a442f4", "priority": 60 }, { "query_key": "transfer_request", "handler_intent": "service_transfer", "example_text": "nos mudamos", "normalized_text": "nos mudamos", "example_hash": "84ece476d94a145d6439213c4a76101a99503406a303b953486f03f9db1ef3a0", "priority": 60 }, { "query_key": "formal_complaint", "handler_intent": "complaint", "example_text": "quiero hacer un reclamo formal", "normalized_text": "quiero hacer un reclamo formal", "example_hash": "5242fc6a41003dfdeb6a6dae3a491bac5bcc3d46c9be5ac7ba550fed00a85656", "priority": 80 }, { "query_key": "formal_complaint", "handler_intent": "complaint", "example_text": "necesito el libro de quejas", "normalized_text": "necesito el libro de quejas", "example_hash": "a908a0423691a5c33312dc7db8b62b6caf7d381f9473fd5633f0db8c6cda074a", "priority": 80 }, { "query_key": "formal_complaint", "handler_intent": "complaint", "example_text": "voy a defensa del consumidor", "normalized_text": "voy a defensa del consumidor", "example_hash": "1206723c4c6d5f846daf36b4488fec9b41091f03a73bcf2f5626176c56f2e9c9", "priority": 60 }, { "query_key": "formal_complaint", "handler_intent": "complaint", "example_text": "quiero dejar una queja", "normalized_text": "quiero dejar una queja", "example_hash": "614c40026fae0e08e9d55fd8ec8ae9e134e56561a175d7669fa2aa8010ad2ad0", "priority": 60 }, { "query_key": "formal_complaint", "handler_intent": "complaint", "example_text": "quiero denunciar el servicio", "normalized_text": "quiero denunciar el servicio", "example_hash": "3f7d1b71b9376677de0cf2f2b10ec757bbc68e9497fabad9555aea2a6af04775", "priority": 60 }, { "query_key": "change_phone", "handler_intent": "phone_change", "example_text": "cambie de numero", "normalized_text": "cambie de numero", "example_hash": "f916b3ebfe95c05d91c4ab39aa7573c11219e91d398e45328463e2c77335d71a", "priority": 80 }, { "query_key": "change_phone", "handler_intent": "phone_change", "example_text": "quiero actualizar mi telefono", "normalized_text": "quiero actualizar mi telefono", "example_hash": "3f0400947a3002e18daaf62a0c184090a73e986cb603f1f55ae017f39da55019", "priority": 80 }, { "query_key": "change_phone", "handler_intent": "phone_change", "example_text": "tengo otro celular", "normalized_text": "tengo otro celular", "example_hash": "cc8bbb3fc054a42dd5294d7b49825edc1fc52a503c96350b9f8e1ea4cf4c0148", "priority": 60 }, { "query_key": "change_phone", "handler_intent": "phone_change", "example_text": "quiero asociar un nuevo numero", "normalized_text": "quiero asociar un nuevo numero", "example_hash": "78b06fddeaf15f8ff020f263cfae7607e9a4b6b1447d14fc388ae1e19d51235f", "priority": 60 }, { "query_key": "change_phone", "handler_intent": "phone_change", "example_text": "mi whatsapp cambio", "normalized_text": "mi whatsapp cambio", "example_hash": "0041cc45b01aeececeab5e48f2dfc995e75d493e8e4f3fce4c094862634447d5", "priority": 60 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no me estan dando el internet", "normalized_text": "no me estan dando el internet", "example_hash": "f344bc6cac7505afe6b73d8485b139254b4b98143e1a5fa048fcbeeb2a1ea5f5", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no nos estan dando internet", "normalized_text": "no nos estan dando internet", "example_hash": "c97a6cfbec31f20125fe5cc87a5fbf49308ed179b64e89c751a3f51fb5b7c01a", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no me da internet", "normalized_text": "no me da internet", "example_hash": "8b4009faf7b7817583e805e2eab6c319480fd28e910dc1dfad192caedc48dc67", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no me llega internet", "normalized_text": "no me llega internet", "example_hash": "d123759c43dc306cfe0cf367e5798f8f6286b3156b4329336512fa9119e87956", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no nos llega internet", "normalized_text": "no nos llega internet", "example_hash": "653dc88ef47478acfd873fb4238eee471d461bfeb5dffaea2b208580c7fd60f9", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "se me fue el internet", "normalized_text": "se me fue el internet", "example_hash": "2ef324b23597bc8cbbe1b0c41fa5cd04a88b4537776c8a444273668677552f88", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "me quede sin internet", "normalized_text": "me quede sin internet", "example_hash": "92e8798f57362f897253ce78af9e3edba78efa7b4eef63f00fc55753eee2a10e", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "no tengo servicio de internet", "normalized_text": "no tengo servicio de internet", "example_hash": "4b426ec880706fd04753b7c0b505a799be1ff2f10e6fa5d85e0c3e354119e524", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "el internet no me funciona", "normalized_text": "el internet no me funciona", "example_hash": "0c64ba7bf45893bb5969873c29741ee0b71dcd5d763b9f847d69eb3f12823f4d", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "queria avisar que no me estan dando el internet", "normalized_text": "queria avisar que no me estan dando el internet", "example_hash": "dffe257813798259e302ee1439eebcf064be62e74001b201c1e432cd20c1a5ac", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "queria avisarle que no me estan dando el internet", "normalized_text": "queria avisarle que no me estan dando el internet", "example_hash": "f6c8f060594dd215de3f3e4e0f19068cd8fe0d2a0eea2cace0153fe527833043", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "hola buenas noches queria avisarle que no me estan dando el internet", "normalized_text": "hola buenas noches queria avisarle que no me estan dando el internet", "example_hash": "e70f859ef69d1141b37fc6671f59ee922712ec8d0d26f5141dc30e8bd3a6a4f7", "priority": 80 }, { "query_key": "no_service_all", "handler_intent": "support_no_service", "example_text": "y queria avisarle que no no me estan dando el internet", "normalized_text": "y queria avisarle que no no me estan dando el internet", "example_hash": "3c6c035953e551cbc485fbf7466622b8863e852975aa7e0d83dd62ee7623d1f0", "priority": 80 } ], "tests": [ { "suite": "isp_v27_core", "message": "hola", "expected_intent": "greeting", "expected_query_key": "greeting", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero hablar con una persona", "expected_intent": "human_request", "expected_query_key": "human_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "pasame el alias", "expected_intent": "payment_general", "expected_query_key": "payment_alias", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "donde pago en efectivo", "expected_intent": "payment_general", "expected_query_key": "payment_cash", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "donde queda la oficina", "expected_intent": "payment_general", "expected_query_key": "payment_office", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que medios de pago tienen", "expected_intent": "payment_general", "expected_query_key": "payment_methods", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que hacen con el comprobante", "expected_intent": "payment_general", "expected_query_key": "receipt_process", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "pague el sabado cuando se acredita", "expected_intent": "payment_general", "expected_query_key": "weekend_reconciliation", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "si pago en efectivo me habilitan", "expected_intent": "payment_general", "expected_query_key": "cash_reactivation", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuando vuelve despues de pagar", "expected_intent": "payment_general", "expected_query_key": "reconnection_after_payment", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que horario atienden", "expected_intent": "payment_general", "expected_query_key": "office_hours", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que datos necesitan para instalar", "expected_intent": "new_installation", "expected_query_key": "installation_requirements", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "en que localidades trabajan", "expected_intent": "coverage", "expected_query_key": "coverage_areas", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cual es la diferencia entre 2.4 y 5g", "expected_intent": "support_wifi", "expected_query_key": "wifi_bands", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "donde conviene poner el router", "expected_intent": "support_wifi", "expected_query_key": "router_location", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "puedo doblar el cable de fibra", "expected_intent": "support_red_light", "expected_query_key": "fiber_care", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "volvio la luz y no hay internet", "expected_intent": "support_no_service", "expected_query_key": "power_recovery", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "el router esta caliente", "expected_intent": "support_wifi", "expected_query_key": "equipment_ventilation", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero subir de megas", "expected_intent": "human_request", "expected_query_key": "plan_change_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero bajar de plan", "expected_intent": "human_request", "expected_query_key": "plan_downgrade_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuando vienen a instalar", "expected_intent": "human_request", "expected_query_key": "installation_status", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero dar de baja", "expected_intent": "human_request", "expected_query_key": "service_cancellation", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero suspender por vacaciones", "expected_intent": "human_request", "expected_query_key": "temporary_suspension", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero cambiar el titular", "expected_intent": "human_request", "expected_query_key": "ownership_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero cambiar mi email", "expected_intent": "human_request", "expected_query_key": "email_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "mi dni esta mal", "expected_intent": "human_request", "expected_query_key": "dni_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cambiar datos de factura", "expected_intent": "human_request", "expected_query_key": "billing_data_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero descargar la factura", "expected_intent": "human_request", "expected_query_key": "invoice_copy", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "necesito factura a", "expected_intent": "human_request", "expected_query_key": "tax_invoice", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero que me devuelvan el pago", "expected_intent": "human_request", "expected_query_key": "payment_refund", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "pague dos veces", "expected_intent": "human_request", "expected_query_key": "duplicate_payment", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "puedo pagar una parte", "expected_intent": "human_request", "expected_query_key": "partial_payment", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero debito automatico", "expected_intent": "human_request", "expected_query_key": "automatic_debit", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "puedo pagar con mercado pago", "expected_intent": "human_request", "expected_query_key": "mercadopago_payment", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero cambiar el nombre del wifi", "expected_intent": "human_request", "expected_query_key": "wifi_name_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "necesito ip publica", "expected_intent": "human_request", "expected_query_key": "public_ip", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero abrir puertos", "expected_intent": "human_request", "expected_query_key": "port_forwarding", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no puedo ver las camaras desde afuera", "expected_intent": "human_request", "expected_query_key": "camera_remote_access", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no me conecta la vpn", "expected_intent": "human_request", "expected_query_key": "vpn_issue", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "nat estricta en playstation", "expected_intent": "human_request", "expected_query_key": "gaming_nat", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "necesito repetidor", "expected_intent": "human_request", "expected_query_key": "repeater_mesh", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero cambiar el router", "expected_intent": "human_request", "expected_query_key": "equipment_replacement", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "bloquear un celular del wifi", "expected_intent": "human_request", "expected_query_key": "blocked_device", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero control parental", "expected_intent": "human_request", "expected_query_key": "parental_control", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero saber que datos guardan", "expected_intent": "human_request", "expected_query_key": "data_privacy", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "hay permanencia", "expected_intent": "human_request", "expected_query_key": "contract_terms", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que planes tienen", "expected_intent": "plans_costs", "expected_query_key": "plan_prices", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuanto sale instalar", "expected_intent": "plans_costs", "expected_query_key": "installation_cost", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "que plan me recomiendan", "expected_intent": "plans_costs", "expected_query_key": "plan_recommendation", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "hay promociones", "expected_intent": "plans_costs", "expected_query_key": "promotion_query", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "necesito internet para un negocio", "expected_intent": "plans_costs", "expected_query_key": "business_plan", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero poner internet", "expected_intent": "new_installation", "expected_query_key": "new_installation_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero otro servicio", "expected_intent": "new_installation", "expected_query_key": "additional_service", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "tienen cobertura en mollinedo", "expected_intent": "coverage", "expected_query_key": "coverage_check", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "pueden instalar en mi barrio", "expected_intent": "coverage", "expected_query_key": "coverage_exact", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuanto debo", "expected_intent": "balance", "expected_query_key": "balance_due", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuando vence mi factura", "expected_intent": "balance", "expected_query_key": "invoice_due_date", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuando me cortan", "expected_intent": "balance", "expected_query_key": "suspension_date", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cual fue mi ultimo pago", "expected_intent": "balance", "expected_query_key": "last_payment", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "mi factura esta pagada", "expected_intent": "balance", "expected_query_key": "invoice_status", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero mandar el comprobante", "expected_intent": "payment_general", "expected_query_key": "send_receipt", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "ya recibieron mi comprobante", "expected_intent": "payment_general", "expected_query_key": "receipt_status", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "pague y no figura", "expected_intent": "payment_general", "expected_query_key": "payment_not_reflected", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "hay un corte general", "expected_intent": "outage_status", "expected_query_key": "general_outage", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cuando vuelve internet", "expected_intent": "outage_status", "expected_query_key": "outage_eta", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no tengo internet", "expected_intent": "support_no_service", "expected_query_key": "no_service_all", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "ya reinicie y sigo sin internet", "expected_intent": "support_no_service", "expected_query_key": "no_service_after_restart", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "tengo antena y no hay internet", "expected_intent": "support_no_service", "expected_query_key": "antenna_no_service", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "tengo fibra y no hay internet", "expected_intent": "support_no_service", "expected_query_key": "fiber_no_service", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "internet lento en todos los equipos", "expected_intent": "support_slow", "expected_query_key": "slow_all_devices", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "internet se corta a cada rato", "expected_intent": "support_slow", "expected_query_key": "intermittent_service", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "tengo ping alto", "expected_intent": "support_slow", "expected_query_key": "high_latency", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "netflix se queda cargando", "expected_intent": "support_slow", "expected_query_key": "streaming_buffering", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no aparece mi wifi", "expected_intent": "support_wifi", "expected_query_key": "wifi_missing", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "solo un celular no conecta", "expected_intent": "support_wifi", "expected_query_key": "wifi_one_device", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "el wifi se desconecta solo", "expected_intent": "support_wifi", "expected_query_key": "wifi_disconnects", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no aparece la red 2.4", "expected_intent": "support_wifi", "expected_query_key": "wifi_24_issue", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "no aparece la red 5g", "expected_intent": "support_wifi", "expected_query_key": "wifi_5_issue", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "la luz los esta roja", "expected_intent": "support_red_light", "expected_query_key": "red_los", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "la luz pon esta apagada", "expected_intent": "support_red_light", "expected_query_key": "pon_off", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "se corto el cable de fibra", "expected_intent": "support_red_light", "expected_query_key": "fiber_damage", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "el router no prende", "expected_intent": "support_no_power", "expected_query_key": "router_no_power", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "la onu no prende", "expected_intent": "support_no_power", "expected_query_key": "onu_no_power", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "se quemo la fuente", "expected_intent": "support_no_power", "expected_query_key": "power_supply_issue", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero cambiar la clave del wifi", "expected_intent": "support_password_change", "expected_query_key": "password_change", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "el vecino usa mi wifi", "expected_intent": "support_password_change", "expected_query_key": "wifi_security", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero que venga un tecnico", "expected_intent": "support_visit_request", "expected_query_key": "technician_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "el router quema", "expected_intent": "support_visit_request", "expected_query_key": "equipment_overheating", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "se rompio el router", "expected_intent": "support_visit_request", "expected_query_key": "equipment_damaged", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "me estoy mudando", "expected_intent": "service_transfer", "expected_query_key": "transfer_request", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "quiero hacer un reclamo formal", "expected_intent": "complaint", "expected_query_key": "formal_complaint", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_core", "message": "cambie de numero", "expected_intent": "phone_change", "expected_query_key": "change_phone", "forbidden_terms": "ticket creado|hay un corte confirmado|pago confirmado|mañana irá el técnico", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "Buenas tardes", "expected_intent": "greeting", "expected_query_key": "greeting", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "gracias", "expected_intent": "unknown", "expected_query_key": "unknown", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "me estoy mudando como hacemos", "expected_intent": "service_transfer", "expected_query_key": "transfer_request", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "pasame el alias", "expected_intent": "payment_general", "expected_query_key": "payment_alias", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "quiero dar de baja", "expected_intent": "human_request", "expected_query_key": "service_cancellation", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "la luz los esta roja", "expected_intent": "support_red_light", "expected_query_key": "red_los", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "solo un celular no conecta", "expected_intent": "support_wifi", "expected_query_key": "wifi_one_device", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "hay un corte general", "expected_intent": "outage_status", "expected_query_key": "general_outage", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "suite": "isp_v27_regression", "message": "quiero abrir puertos", "expected_intent": "human_request", "expected_query_key": "port_forwarding", "forbidden_terms": "inventar|confirmado sin registro", "required_terms": "" }, { "message": "Hola, buenas noches. Quería avisarle que no me están dando el internet.", "expected_intent": "support_no_service", "expected_query_key": "no_service_all" }, { "message": "Y quería avisarle que no, no me están dando el internet.", "expected_intent": "support_no_service", "expected_query_key": "no_service_all" }, { "message": "Buenas noches, no me da internet", "expected_intent": "support_no_service", "expected_query_key": "no_service_all" }, { "message": "Hola, no me llega internet", "expected_intent": "support_no_service", "expected_query_key": "no_service_all" }, { "message": "Me quedé sin internet", "expected_intent": "support_no_service", "expected_query_key": "no_service_all" } ], "knowledge_count": 16, "test_count": 106 }